The Role
Role Details
Type of Support: Omnichannel
Employment Type: Project-Based / Seasonal
Contract Duration: October 16, 2025 - January 10, 2026
Work Type and Location: Remote (Metro Manila)
Start Date: October 16, 2025
About Crescendo
PartnerHero is now Crescendo. We represent peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in customer experience and operations—delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us, and let’s build the future of customer experience together.
The Role
We’re looking for a Seasonal Customer Support Specialist II to join our growing customer experience team supporting a leading lifestyle / e-commerce brand. You’ll deliver exceptional support through digital channels, helping customers with orders, shipments, and product-related concerns—while ensuring every interaction reflects Crescendo’s standards of empathy, accuracy, and excellence.
What You’ll Do
- Handle inbound and outbound customer inquiries through email, chat, and other online channels.
- Provide timely and accurate responses regarding orders, returns, billing, and account status.
- Troubleshoot issues and coordinate with internal teams to ensure swift resolution.
- Maintain empathy, professionalism, and brand tone across all communications.
- Meet or exceed targets for CSAT, AHT, QA, and productivity.
- Accurately log all interactions and resolutions in the CRM system.
- Adapt quickly to new tools, processes, and seasonal volume changes.
What You’ll Bring
- At least 2 years of customer support experience (email/chat channels preferred).
- Exceptional English communication skills—both written and spoken.
- Strong attention to detail and the ability to multitask in a fast-moving environment.
- Comfort with technology, CRM platforms, and online retail systems.
- A proactive, solution-oriented mindset and genuine passion for delivering excellent service.
- Flexibility to work night shifts, weekends, or holidays as part of the seasonal schedule.
Nice to Have
- Experience supporting e-commerce or retail brands.
- Familiarity with logistics, shipping, or order-fulfillment processes.
- Prior exposure to seasonal or peak-volume customer support.
Why Join Crescendo
- Be part of a high-impact, collaborative global team.
- Work with a brand that values innovation, empathy, and excellence.
- Gain valuable experience in a premium e-commerce environment.
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The Company
What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
