(Remote) Product Owner

A division of Harris; Cayenta is seeking an experienced Product Owner to drive the development of our Customer Information System (CIS). This role is the critical link between our users and our development teams. You own the product backlog and are responsible for ensuring that every sprint delivers meaningful value to the utility professionals who depend on our software every day — customer service representatives speaking to customers, cashiers processing payments, collections specialists managing delinquent accounts, field technicians completing service orders, and meter readers capturing the data that drives the revenue cycle.

This is not a strategic planning role that operates at arm's length from delivery. You are in the room with developers, making daily prioritization decisions, writing user stories grounded in real operational workflows, and ensuring that what we build solves the problems our users face. You bring the voice of the user into every sprint and the discipline to say "not yet" when the backlog demands focus.

We're looking for someone who is passionate about Agile principles and thrives on helping others succeed. The ideal candidate brings strong facilitation expertise, emotional intelligence, and a relentless drive to eliminate obstacles — empowering self-organizing teams to deliver high-quality products iteratively and predictably.

You will join the Product Management team, with a preference for candidates based in Canada.

This remote role welcomes candidates anywhere in Canada. Up to 25% of travel in North America is required. A valid passport/visa is needed for travel.

Salary: 70-100K CAD

What your impact will be:

• Own and prioritize the product backlog, making daily decisions about what gets built, in what order, and why — balancing user needs, stakeholder requests, technical debt, and regulatory requirements.
• Manage sponsor expectations through regular communication of project vision, status updates, and scope changes.
• Attend daily stand-ups to keep the development team aligned with the Sprint Vision and Goal
• Decompose large features and epics into small, independently valuable user stories that can be delivered, tested, and validated within a sprint; write clear acceptance criteria that reflect how real users will interact with the software.
• Serve as the development team’s primary point of contact for scope, requirements, and prioritization questions during sprints — be available, be decisive, and minimize blockers.
• Build and maintain personas, user journeys, and workflow models that keep the team connected to the people who use the software daily; translate field observations and user research into actionable backlog items.
• Collaborate with UI/UX designers to ensure that usability and workflow efficiency are embedded in every feature, not bolted on after the fact.
• Facilitate sprint reviews and product demos, gathering feedback from stakeholders and users and incorporating it into backlog refinement.
• Communicate effectively across audiences — translating technical constraints into business language for stakeholders, and business requirements into precise specifications for developers.
• Act as a cross-functional connector, building strong working relationships between development, QA, professional services, customer support, and sales.

What we are looking for:

• A bachelor’s degree in business, computer science, engineering, or a related field
• CSPO (Certified Scrum Product Owner) or PSPO (Professional Scrum Product Owner) certification
• 4+ years of experience as Product Manager/Product Owner or equivalent
• Experience and proven track record working in Agile environments where Product Owners drove the products evolution forward
• Strong understanding of Agile/Scrum practices, with demonstrated ability to write effective user stories, manage sprint commitments, and facilitate backlog refinement.
• Ability to set and communicate the product vision and sprint vision
• Decisiveness under ambiguity — comfortable making prioritization calls with incomplete information and defending those decisions with evidence and reasoning.
• Excellent domain curiosity — you may not come from the utility industry, but you’re the kind of person who will invest time understanding how a cashier balances a drawer, why a collections specialist structures a payment arrangement a certain way, or what makes a field technician’s mobile app frustrating to use in the rain.
• The ability to say “no” with credibility — you can explain why something isn’t prioritized in a way that builds trust rather than eroding it.
• Strong analytical skills with the ability to use data, usage metrics, and user feedback to inform product decisions.
• Excellent written and verbal communication skills — you can write a crisp user story as comfortably as you can present a product roadmap to executive leadership.
• Technical fluency — not a developer, but conversant enough to understand trade-offs, ask good architectural questions, and recognize when a shortcut will create downstream problems.

What would make you stand out:

• Experience in utility billing, CIS, or ERP software is a significant asset.
• Understanding of utility-specific regulatory requirements (Public Utility Commission rules, billing standards, AMI/smart metering).

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

ABOUT US

Founded in 1983 and welcomed to the Harris family in 2004, Cayenta is the North American leader in business data management technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions engineered to be agile and seamless -- ensuring that our clients have a platform for operational success. Visit us at www.cayenta.com to learn more about Cayenta.

Cayenta is part of Harris Computer, a subsidiary of Constellation Software Inc., which trades on the Toronto stock exchange under the Ticker CSU.  Visit us at www.cayenta.com to learn more about our enterprise resource planning (ERP).  Visit us at www.harriscomputer.com to learn more about Harris Computer.

ABOUT HARRIS

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

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