We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
JOB DESCRIPTION
Summary
The Operations Supervisor is responsible for overseeing the accurate and timely processing of state and federal documents from external agencies. This role provides leadership and guidance to a team handling sensitive documents, ensuring compliance with all state requirements, proper case management in Salesforce, and operational efficiency within service level agreements (SLAs). The supervisor will also drive process improvements, support automation initiatives, and serve as a key liaison between internal teams, and outside agencies.
Responsibilities
Team Leadership & Operations Management
- Supervise a team responsible for processing critical documents, ensuring accuracy, efficiency, and compliance.
- Provide training, guidance, and performance coaching to ensure team members meet quality and productivity expectations.
- Monitor workload distribution and adjust assignments to optimize efficiency and maintain SLAs.
- Act as an escalation point for complex cases, resolving discrepancies and addressing compliance inquiries.
Processing state and federal documents
- Oversee the review, verification, and processing of external documents, ensuring compliance with state requirements.
- Manage query performance and modifications.
- Ensure proper case management in Salesforce, maintaining detailed records of transactions and communications.
Procedural Compliance
- Stay updated on relevant laws, regulations, and procedures related to document processing.
- Ensure all processing activities adhere to legal standards, SOP updates, company policies, and industry best practices.
- Address and resolve any compliance issues, providing recommendations for process improvements.
Documentation & Process Improvement
- Maintain accurate and comprehensive records for audits, legal reviews, and compliance purposes.
- Develop and implement Standard Operating Procedures (SOPs) to streamline workflows.
- Lead automation initiatives and test new systems to improve operational efficiency.
- Support change management efforts by training and guiding the team through new processes and technologies.
REQUIREMENTS:
- 3+ years of experience in a detail oriented, government regulated setting, with direct experience handling government regulated detailed documents.
- Prior supervisory experience preferred
- Strong understanding of documentation processes, compliance requirements, and confidentiality protocols.
- Comfortable running database queries and working within a CRM system (Salesforce experience preferred).
- Excellent communication skills, with the ability to interact professionally with Federal and State agencies, legal teams, and internal stakeholders.
- Proficiency in Microsoft Office applications (Word, Excel, Access, PowerPoint).
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Adaptability to change and a proactive approach to process improvement.
POSITION TYPE
Regular
PAY RANGE
The targeted base salary for this position is $62,600 to $94,000 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.
Similar Jobs
What We Do
Green Dot is a financial technology and registered bank holding company committed to delivering trusted, best-in-class money management and payment solutions to customers and partners, seamlessly connecting people to their money. Green Dot’s proprietary technology enables it to build products and features that address the most pressing financial challenges of consumers and businesses, transforming the way they manage and move money and making financial empowerment more accessible for all.
Green Dot offers a broad set of financial services to consumers and businesses including debit, checking, credit, prepaid, and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Its flagship digital banking platform GO2bank offers consumers simple and accessible mobile banking designed to help improve financial health over time. The company’s banking platform services business enables a growing list of the world’s largest and most trusted consumer and technology brands to deploy customized, seamless, value-driven money management solutions for their customers.
Founded in 1999, Green Dot has served more than 33 million customers directly and many millions more through its partners. The Green Dot Network of more than 90,000 retail distribution locations nationwide, more than all remaining bank branches in the U.S. combined, enables it to operate primarily as a “branchless bank.” Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC . For more information about Green Dot’s products and services, please visit www.greendot.com.
+++
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Green Dot Corporation, NMLS ID #914924 at 1100 North Eutaw Street, Suite 611; Baltimore, MD 21201, phone 888-784-0136. NMLS Consumer Access: https://nmlsconsumeraccess.org/
