arrivia is looking for a Group Cruise Specialist to help manage our FIT group cruise inventory and support the sales teams who book it. If you know cruise products, enjoy working with supplier partners, and take pride in keeping inventory and pricing accurate, this role puts that expertise to work.
About the Role
You will coordinate arrivia’s speculative FIT group cruise inventory, establishing group space and maintaining pricing across cruise line programs. Your understanding of each supplier’s requirements will help ensure our teams have accurate information and competitive offers.
Reporting to the Manager, Groups, you will work directly with cruise line and consortia partners and provide guidance to internal sales staff during the FIT group booking process. This is a hands-on coordination role, rather than a position focused on planning individual vacations or selling directly to travelers.
What You’ll Do
- Establish Group Space: Set up cruise groups with vendor partners in accordance with arrivia’s promotional group policies.
- Manage Inventory: Maintain group space and monitor reservation activity to keep inventory information current.
- Review Pricing: Analyze group pricing trends and work with vendors to reprice existing groups when appropriate.
- Coordinate with Partners: Serve as a primary contact for cruise line and consortia partners on FIT group matters.
- Support Sales: Help internal sales staff navigate FIT group programs, booking questions, and cruise line requirements.
- Promote Group Offers: Work with Marketing and Sales to support the promotion of available group inventory.
- Maintain Program Knowledge: Stay current on cruise line FIT group policies, ships, itineraries, and offers.
- Track Activity and Results: Keep the Manager, Groups informed of inventory updates, actions taken, and results.
What You’ll Bring
- Previous travel industry experience, preferably involving cruise group bookings.
- Strong knowledge of cruise lines, ships, and itineraries.
- Proficiency with cruise booking software and relevant travel technology.
- Strong communication skills and the ability to work effectively with supplier partners and internal teams.
- Excellent organization, attention to detail, and the ability to manage multiple groups and priorities.
- Flexibility to adapt to changing needs and work independently.
- High school diploma or an equivalent combination of education and experience.
Benefits & Perks
- Unlimited PTO
- Exclusive employee travel rates
- Travel discounts through arrivia programs
- Medical, dental, and vision insurance
- 401(k) with company participation
Why arrivia
At arrivia, we power travel loyalty and rewards programs for some of the world’s leading brands. Our teams help millions of travelers book memorable experiences while delivering innovative technology and travel solutions to our partners.
With a global workforce and a culture built on curiosity, ownership, authenticity, and collaboration, we’re creating the future of travel.
If you enjoy the details behind great cruise offers and helping sales teams succeed, we invite you to apply.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Previous travel industry experience
- Experience involving cruise group bookings
- Strong knowledge of cruise lines, ships, and itineraries
- Proficiency with cruise booking software and relevant travel technology
- Strong communication skills
- Ability to work effectively with supplier partners and internal teams
- Excellent organization and attention to detail
- Ability to manage multiple groups and priorities
- Flexibility to adapt to changing needs and work independently
- High school diploma or equivalent combination of education and experience
arrivia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about arrivia and has not been reviewed or approved by arrivia.
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Strong & Reliable Incentives — Commission-based earnings in sales are described as having strong upside when performance is high, with bonuses and full payouts cited as meaningful contributors to total pay.
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Wellbeing & Lifestyle Benefits — Travel discounts and awards are positioned as a standout perk, supplemented by lifestyle add-ons like wellness programs, lifestyle spending, and office perks that add non-cash value.
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Parental & Family Support — Family-building and parental benefits are described as more modern than baseline offerings, including paid parental leave and adoption/surrogacy and fertility support.
arrivia Insights
What We Do
Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff. We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
