(Remote) Global SMB Account Executive

About IMMERSE

IMMERSE is a next-generation language training platform built for organizations that need their teams to communicate confidently in their target language across borders. By combining personalized AI coaching, live trainer-led classes, and global community meetups in immersive 3D spaces, IMMERSE delivers real-world communication skills and record-setting engagement. Backed by Series B funding and growing rapidly, IMMERSE is expanding its solutions for small and mid-sized businesses around the world—and we’re looking for a driven Global SMB Account Executive to help grow our impact globally.

The Role

As a Global SMB Account Executive, you’ll be on the front lines of our sales engine - converting qualified inbound leads into enthusiastic customers and managing a growing portfolio of small and mid-sized business accounts. You’ll guide prospects through the full sales cycle, from first conversation to pilots to onboarding, and ensure they are set up for long-term success. As a part of this role, you will also be responsible for customer renewals within your Book of Business. This role is ideal for someone who thrives in a fast-paced environment, is energized by consultative selling and account management, and wants to help scale a product that’s changing lives across the globe. This role will have a base salary plus commission.

What You’ll Do🔹 Inbound Sales & Conversion

• Own the full sales cycle for qualified inbound SMB leads—from discovery and demos/pilots to pricing, negotiation, and close.
  
• Engage prospects across global markets, understanding their business goals and how IMMERSE can help meet them.
  
• Use a consultative, needs-based approach to selling that focuses on value creation and long-term fit.
  
• Maintain a high conversion rate and consistently exceed monthly and quarterly revenue targets.

🔹 Account Management & Retention

• Serve as the primary point of contact for your closed SMB accounts, ensuring they’re fully onboarded and actively using IMMERSE.
  
• Serve as the primary Customer Success Manager for accounts and prospects owned by Senior Account Executives, assisting with pilots and customers post-sale. For accounts owned by another Senior AE, you will act primarily as the CSM and be jointly responsible for renewals.
  
• Identify expansion opportunities and renewals within your book of business.
  
• Monitor usage and engagement trends, proactively resolving issues and supporting customer success.
  
• Collaborate with the Customer Experience and Product teams to ensure feedback loops and continuous improvement.

🔹 Sales Enablement & Optimization

• Use CRM (e.g., HubSpot) to track pipeline activity, forecast accurately, and report on KPIs.
  
• Continuously optimize sales messaging, collateral, and outreach strategies to increase win rates.
  
• Stay current on market trends, competitor offerings, and customer needs.
  
• Contribute to testing and refining pricing, packaging, and positioning for the SMB segment.

Who You Are

✅ Located in North or South America

✅ 2–5 years of experience in B2B sales, preferably in SaaS, EdTech, or learning & development.

✅ Proven success in managing full-cycle sales for SMB or mid-market customers.

✅ Track record of exceeding sales targets and closing deals with speed and consistency.

✅ Strong communicator and active listener with a consultative, value-driven approach.

✅ Highly organized and self-motivated, with the ability to manage dozens of leads and accounts simultaneously.

✅ Experience using CRMs and sales engagement tools to manage pipeline and forecast.

✅ Global mindset with the ability to build rapport and close deals across regions, cultures, and time zones.

✅ Comfortable working across time zones and flexible with meeting global customer needs.

✅ Bilingual - English and Spanish - Portuguese is a plus

Why IMMERSE?

🚀 A fast-growing, mission-driven company with a clear vision and global impact.
💡 The opportunity to own inbound growth strategy in a high-growth enterprise space.
🌍 Fully remote role with a collaborative, international team.
📈 Competitive salary, performance-based incentives, and equity options.

🔹Benefits

• Three weeks of paid vacation annually
• 401(k) plan with company matching
• Health, dental, and vision plans available
• 100% remote
• Hardware stipend
• Annual learning & development stipend
• Co-working membership stipend