The Role
Provide remote front-office support for a clinical practice: handle inbound patient communication, scheduling, new-patient intake, referrals and prior authorizations across TRICARE/Medicare/Medicaid/BCBS, assist billing with onboarding information, and complete ad hoc administrative tasks to keep clinicians focused on clinical hours.
Summary Generated by Built In
One remote coordinator who becomes your front office — handling calls, scheduling, intake, referral and authorization coordination, and the day-to-day admin that currently lands on you — so your clinical hours stay clinical.
Job Responsibilities- Patient communication
- Daytime inbound calls, messages, and patient questions
- Scheduling
- Managing the calendar across your therapists — cancellations, reschedules, new appointments, and mobile-visit logistics (home, gym, park, etc.)
- Patient intake
- New-patient onboarding, demographics, and insurance information gathering
- Referral & authorization coordination
- Supporting referrals and prior authorizations across Tricare, Medicare, Medicaid, and Blue Cross Blue Shield — supplying onboarding information to your biller and helping track authorizations
- Ad hoc admin
- Documentation requests, disability letters, chasing down newly registered Medicare numbers, and tasks you forward by email or message
Requirements
- Medical Practice Admin: 2+ years of healthcare front-office, intake, or scheduling experience
- Insurance & Auth Expertise: Hands-on experience managing prior authorizations and referrals for TRICARE, Medicare, Medicaid, and BCBS
- EHR/EMR Proficiency: Experience with practice management software (e.g., WebPT, Jane, SimplePractice) and HIPAA-compliant messaging systems
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
Skills Required
- 2+ years healthcare front-office, intake, or scheduling experience
- Hands-on experience managing prior authorizations and referrals for TRICARE, Medicare, Medicaid, and Blue Cross Blue Shield
- Experience with EHR/EMR practice management software (e.g., WebPT, Jane, SimplePractice) and HIPAA-compliant messaging systems
- Primary internet connection minimum 15 Mbps and backup connection minimum 10 Mbps capable during power outages
- Primary device: desktop or laptop meeting Intel Core i5 (8th gen+) or Intel Core i3 (10th gen+) or AMD Ryzen 5 equivalent, with at least 8 GB RAM
- Backup device meeting or exceeding Intel Core i3 performance and functional during power interruptions
- Functioning webcam and noise-canceling USB headset
- Quiet, dedicated home office space
- Smartphone for communication and verification
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The Company
What We Do
CrewBloom is a remote staffing agency founded in 2016 that connects businesses with top-tier global talent. The company specializes in sourcing and recruiting professionals for various roles, including sales, customer support, IT, and administrative functions. With a global footprint spanning 22 countries, CrewBloom aims to help growing companies scale efficiently by providing vetted, high-performance remote staff across diverse industries such as healthcare, SaaS, and e-commerce.
