We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
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JOB DESCRIPTION
What does a Director of User Experience & Design do at Green Dot?
The Director of User Experience & Design will be responsible for leading the end-to-end user experience design process, from user research and testing to concept development and through design execution. You will mentor and grow a UX design team of full-time and contract employees, ensuring that they have the tools and support they need to succeed. This is a partial player-coach role, where you will be expected to contribute design artifacts alongside the team as needed.
The Director of User Experience & Design must be a dynamic, data driven, critical thinker with a deep understanding of user-centric design principles and methodologies, including design thinking innovation techniques, generative user research and co-creation, rapid prototyping, usability testing, and accessibility standards alongside a passion for building key financial solutions in the consumer and B2B2C space.
This role leads design practices, human centered design, and best in class usability experience across the organization for Green Dot and external customers. You will champion human centered design at the executive level and influence the roadmap alongside Product and Engineering. This person will use storytelling, through user research and data insights, to connect the vision and work, advocating for the customer, to plan solutions to usability issues and create paths to connect customer and business needs. The person who fills this role will need to be masterful in the art of storytelling in order to bring their concepts to life from the view of a user.
As a Director of User Experience & Design, you can look forward to:
Lead, coach, and develop high performing user experience and design team as well as user research
Collaborate with team members, customers, and partners to gather insights from digital analytics, user testing, and input, and use this information to drive improvements.
Continuously keep up to date on design trends and technologies to improve user experience, applying standard methodologies from both within and outside the financial services industry
Excellent creative storyteller with the ability to make and articulate design decisions with the usage of user research and data insights
Build and foster relationships with key stakeholders to influence and drive multiple parallel initiatives
Take ownership of design projects, effectively managing resources and ensuring alignment with business goals and user needs
Drive continuous improvement in working methodologies, process, and staff development
Partners with Marketing to create a cohesive design, branding, and editorial experience throughout all customer touchpoints
Advocate for the work of the team to product, engineering, key stakeholders, marketing and across the larger organization
Hold design reviews for leadership and key stakeholders
You might be the right match for this role if you:
Have demonstrated experience in developing and implementing successful user experience and design strategies as well as leadership over a user research team. You are able to create a safe environment for the co-creation and execution of creative work. You have a passion for user centered design and continuously stay up to date on trends, competitor and non-competitor best practices, methodologies, and approaches. You have experience in the creation of a design language and the ongoing upkeep of a design system.
Required Qualifications
Bachelor’s degree in Graphic Design, Product Design, Interactive Design or related
7+ years of user experience and design
Proven ability to influence cross-functional teams
Working knowledge of JIRA, proficient with standard design tools such as Figma and Adobe
Strong written and oral communication skills
Passion for continuous learning on industry trends
A willingness to roll up their sleeves and do the work with a can-do attitude
Not Required but Helpful Qualifications
Master’s degree in HCI, Design & Strategy or related field
POSITION TYPE
RegularPAY RANGE
The targeted base salary for this position is $156,400 to $234,600 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
We’re Here to Support You—Accommodations Upon Request
Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.
Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
Top Skills
What We Do
Green Dot is a financial technology and registered bank holding company committed to delivering trusted, best-in-class money management and payment solutions to customers and partners, seamlessly connecting people to their money. Green Dot’s proprietary technology enables it to build products and features that address the most pressing financial challenges of consumers and businesses, transforming the way they manage and move money and making financial empowerment more accessible for all.
Green Dot offers a broad set of financial services to consumers and businesses including debit, checking, credit, prepaid, and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Its flagship digital banking platform GO2bank offers consumers simple and accessible mobile banking designed to help improve financial health over time. The company’s banking platform services business enables a growing list of the world’s largest and most trusted consumer and technology brands to deploy customized, seamless, value-driven money management solutions for their customers.
Founded in 1999, Green Dot has served more than 33 million customers directly and many millions more through its partners. The Green Dot Network of more than 90,000 retail distribution locations nationwide, more than all remaining bank branches in the U.S. combined, enables it to operate primarily as a “branchless bank.” Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC . For more information about Green Dot’s products and services, please visit www.greendot.com.
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The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Green Dot Corporation, NMLS ID #914924 at 1100 North Eutaw Street, Suite 611; Baltimore, MD 21201, phone 888-784-0136. NMLS Consumer Access: https://nmlsconsumeraccess.org/
