Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.
Job DescriptionSkills: Remote Desktop Support
Exp. Level: L2
# of Position: 20+
Work Location (also mention if we can consider relocation): Chennai /Noida
Max PR for Candidate: 35 K PM
Interview location: Bangalore, Chennai, Noida
Remarks (if any) – deadline to share profiles /walk-in deadline/etc
SHARE BEST PROFILE AS PER JD OR BEST MATCH
INTERVIEW WILL BE IN THIS SATURDAY 14th Nov 2015
Detailed JD
General Description
Responsibilities :-
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical Requirements
Phone support experience necessary.
· Technical helpdesk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
Support for laptop, desktops, and printers
· PDA and blackberry support
· Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills [B2 LEVEL]
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL’s value and its methodology
Other Skills / Experience
· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
· Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
· Ability to learn new information quickly and the willingness to do so at all times.
· Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
· Customer Focus
Teamwork
Technical Expertise
· Interpersonal Effectiveness
Concern for Order and Quality
Additional Information
Hi,
We have multiple openings for different location, for different clients. If you interesting in collabera, plz find the attached details.
Closing Block
Full Name (As per PAN CARD):
Self Mobile number:
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Total Experience:
Relevant Experience:
Highest Qualification (Degree):
Current Employer name (Payroll):
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Current CTC (Annual)
Expected CTC (Annual)
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Can join in (Days):
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PASTE CANDIDATE’S CV OVER HERE
Thanks & Regards
Swapna.p
Squircle IT Consulting Services Pvt. Ltd.
Hyderabad - 44.
Contact: 040-6565 6629.
Skills Required
- Phone support experience
- Technical helpdesk or technical call center experience
- Disciplined, systematic problem solving skills
- Experience with Windows clients (Windows 7, Vista, XP, 2000)
- Experience with Windows servers (Windows 2000, 2003, 2008)
- Knowledge of Active Directory
- Knowledge of Exchange 2003/2007
- Experience with ITSM ticketing tools (Remedy, HP Service Center, Peregrine)
- Familiarity with remote desktop/connectivity tools (SMS, Bomgar, WebEx, Live Meeting, Windows remote tools)
- Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio)
- Familiarity with web browsers (IE, Chrome, Firefox)
- VPN and remote dial-in user support
- Support experience for laptops, desktops, and printers
- PDA and BlackBerry support
- Familiarity with common desktop apps (Adobe Acrobat, WinZip)
- Experience with change management process and coordinating rollouts
- Ability to analyze and resolve hardware/software/network problems over the phone
- Excellent verbal and written communication; good documentation skills (B2 level)
- Strong customer handling and teamwork skills
- Ability to work flexible hours and be on-call
What We Do
Squircle IT Consulting Services Pvt Ltd is a leading IT solutions and services company established with a mission to provide comprehensive, top-of-the-line solutions specializing in Enterprise Resource Planning (ERP) and Business Intelligence (BI). Based in Hyderabad, India, the company offers a full spectrum of services ranging from implementation and business consulting to support, leveraging deep technology and domain expertise.
