ModSquad has partnered with a leading online college bookstore that helps students, faculty, and staff access the educational materials they need for success.
As a member of this team, you'll provide friendly, confident support by answering inbound calls, assisting with account access and provisioning, and guiding users through a variety of support requests.
As the back-to-school season ramps up, we're looking for customer service professionals who can remain calm under pressure, communicate clearly, and confidently walk callers through website navigation and account-related issues during one of the busiest times of the academic year.
Project Hours (all times Pacific):
Monday - Sunday: 5:00 am - 8:00 pm
Hourly Rate:
To be discussed in the interview phase
Commitment:
90 days
30 hours per week
Language:
English
What We're Looking For:
Customer service-focused professionals with a passion for helping others
Fluent written and spoken English skills
A quiet, professional workspace and a functioning headset
Comfort and confidence handling inbound phone calls throughout the day
A hard-wired internet connection (Wi-Fi is not permitted)
Availability to commit to at least 30 hours per week
Previous experience with Zendesk, technical support, or a similar customer support platform is a plus!
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
Skills Required
- Fluent written and spoken English skills
- Availability to work within project hours (Monday-Sunday, 5:00 am - 8:00 pm Pacific)
- Commitment of 90 days
- Availability to commit at least 30 hours per week
- Comfort and confidence handling inbound phone calls
- Quiet, professional workspace and a functioning headset
- Hard-wired internet connection (Wi-Fi not permitted)
- Previous experience with Zendesk, technical support, or similar customer support platform
- Not residing in California, Colorado, New York, or Washington (candidates in these states excluded)
What We Do
ModSquad’s ModSourcing is outsourcing MODernized. Our movement is to lighten the load of digital engagement for global brands with smart processes, innovative tools and a customized, fun and flexible workforce.
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