Remote Customer Support - Inbound Phone Calls - Insurance (4314)

ModSquad has partnered with a great client that creates and supports software platforms for various insurance agencies.

As a member of this team, you will assist a variety of customers over the phone, providing support for their insurance company that utilizes this software. Your main tasks will include gathering and verifying information, entering data into forms, and answering questions about insurance policies.

Hours of Operation:

Monday - Sunday: 4 AM - 5 PM PST

Commitment:

10 hours per week. 5 of those 10 hours must be self-scheduled on the weekend.

90 days (as needed)

What We Are Looking For?

• Candidates with data entry experience.
• Candidates with high-volume call support experience.
• Candidates who can type 45+ WPM
• Candidates who are strong multi-taskers.

Workspace Requirements

• Dedicated laptop or desktop computer with Windows 10 or above (sorry, no macs or Chromebooks for this opportunity)
• Willingness to install ModSquad's security software on your computer and mobile device
• Willingness to install AWS on your computer
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 50 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.