Are you a gamer who is passionate about delivering exceptional customer service to other gamers? Are you eager to network with talented professionals on one of the most well-known gaming brands? We're seeking dedicated, customer-focused individuals to join our dynamic talent network of Ticket & Chats Customer Support Mods!
Project Hours (All Times Pacific):
4am - 7pm (Monday - Sunday)
9am - 1pm PST REQUIRED
Commitment:
20 hours per week (weekend availability required)
90 days (as needed)
Orientation Begins:
ASAP
Language:
English
What Are We Looking For:
A person with a great personality and team player attitude
Comes to work ready to go and fully committed to surpassing expectations
Has a knack for solving problems quickly and efficiently
Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
Customer-friendly demeanor with a flexible attitude
Reliable, trustworthy, and dependable
Experience with high volume customer service
Experience and fluency in English writing
Advanced typing skills - minimum 40 wpm
Experience with web-based research
Experience working with company escalation policy
Workspace Requirements:
A dedicated laptop or desktop with Windows 11 or newer
Minimum of 8 GB RAM
Reliable internet connection
High-quality headset with noise-canceling microphone
Quiet, distraction-free workspace for taking calls
Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
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What We Do
ModSquad’s ModSourcing is outsourcing MODernized. Our movement is to lighten the load of digital engagement for global brands with smart processes, innovative tools and a customized, fun and flexible workforce.
