Remote Counsellor/Psychotherapist - Young Person

Job Description:

Counsellor/Psychotherapist - Young Person (YP) - Must be BACP accredited

Fully remote - UK only

Permanent. Full or part time (minimum of 3 days per week -24 hours)

£36,500* per annum plus excellent Bupa benefits

*based on full-time, if part-time this will be pro-rata

Operational Hours:

YP service: 10:00 to 20:00, with a strong preference for after school appointments as these are in high demand meaning 50% of shifts must be a late of 11:30-20:00

This role will be primarily for our young persons pathway, but will also include adult clients too.

We make health happen

At Bupa, we’re here to help people live longer, healthier, happier lives – and to make a better world. That’s our purpose, and it drives everything we do. As a health insurer and provider with no shareholders, our focus is always on our customers and our people.

In this role, you’ll be part of a team that delivers vital mental health support to young people (11-17) and adults across the UK. You’ll be helping people when they need it most – offering a safe, supportive space through telephone counselling. It’s a chance to make a real difference, every single day.

Key Responsibilities

As a Remote Counsellor/Psychotherapist, you’ll:

• Provide telephone counselling to a varied caseload of young people

• Deliver short, medium, and longer-term support depending on individual needs

• Conduct mental health triage assessments and manage risk appropriately

• Work in line with professional standards and regulatory frameworks

• Maintain accurate records and follow Bupa’s policies and procedures

• Collaborate with colleagues and supervisors to ensure high-quality care

What We’re Looking For

We’re looking for someone who’s passionate about supporting young people and confident working independently in a remote setting. You’ll need:

• A recognised counselling diploma qualification (Level 4 or higher)

• Must have BACP accreditation

• At least 2 years’ post-qualification experience working with children and young people

• Experience supporting clients with a range of presenting issues, including complex cases

• Ideally, previous experience delivering telephone counselling

• Strong IT skills – confident using MS Office and MS Teams

• A flexible approach to working shifts, including weekends

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday (pro rata if part-time), increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets

• Wagestream - Have early access up to 40% of your earned wages within minutes

• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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