The Role
Monitor system dashboards and alerts, identify and report service interruptions, escalate incidents to technical teams, maintain incident logs, follow operational protocols, assist with troubleshooting coordination, and provide status updates to leadership.
Summary Generated by Built In
This is an exciting opportunity for a responsible Console Operator to monitor systems, track service performance, and respond to operational alerts in a remote monitoring environment.
This position is fully remote.
Key Responsibilities
- Monitor system dashboards and operational alerts
- Identify and report service interruptions
- Escalate issues to technical teams
- Maintain detailed incident logs
- Ensure compliance with operational protocols
- Assist in troubleshooting support coordination
- Provide status updates to leadership
Skills and Qualifications
- High school diploma required; technical training preferred
- 1–3 years monitoring or operations experience
- Strong attention to detail
- Ability to work in rotating shifts if required
- Basic technical troubleshooting knowledge
- Strong communication skills
- Ability to remain calm under pressure
Benefits
Competitive salary based on experience, $45,000–$65,000
Comprehensive medical, dental, and vision insurance
401(k) with employer match
Paid time off and holidays
Performance incentives
Professional advancement opportunities
Remote flexibility
Job Type: Full-time
Pay: $45,000.00 – $65,000.00 per year
Benefits:
401(k)
Health insurance
Paid time off
Performance bonuses
Work Location: Fully Remote
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The Company