Remote Client Services Manager

This is an exciting opportunity for a dynamic Customer Service Manager to lead remote customer support teams at Oates Energy Inc. You will be responsible for ensuring high-quality customer interactions, maintaining service standards, and driving team performance through coaching and data analysis.

This position is fully remote.

Key Responsibilities

• Lead and manage remote customer service representatives
• Monitor call quality, service metrics, and customer satisfaction scores
• Develop and implement training programs
• Manage escalated customer issues and ensure timely resolution
• Establish service level agreements (SLAs) and performance benchmarks
• Analyze support data and identify improvement opportunities
• Collaborate with billing and operations teams to resolve service concerns
• Prepare performance reports for senior leadership
• Develop retention and engagement strategies for customer service staff

Skills and Qualifications

• Bachelor degree in Business or related field preferred
• 4+ years customer service experience
• 2+ years management experience
• Experience leading remote teams
• Strong conflict resolution skills
• Excellent communication and leadership abilities
• Knowledge of CRM systems and performance reporting tools
• Ability to manage high-volume support environments

Benefits

Competitive salary based on experience, $80,000–$110,000

Comprehensive health insurance
401(k) with employer match
Paid time off and holidays
Performance bonuses
Leadership training programs
Remote flexibility

Job Type: Full-time

Pay: $80,000.00 – $110,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off
Performance bonuses
Work Location: Fully Remote