CLEAResult Consulting, Inc.

Remote Bilingual Customer Support Specialist

Sorry, this job was removed at 08:14 p.m. (CST) on Monday, Dec 01, 2025

22 Locations

Remote

Energy • Utilities

The Role

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

This position is remote and can be located anywhere where posted.

We are looking for a talented individual…

To join our team as a Bilingual Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!

How we’re different…

Each customer interaction focuses around energy efficiency
You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
Each call can be a different utility customer and require a different type of service
Wide range of support scripts – verbatim, talking points, or simple usage guides
Some programs utilize chat/email interactions with customers
Personal performance data and progress accessible in real time

What you can apply Day 1…

Experience handling inbound or outbound voice calls
Expertly navigating a script
Supporting customers and tech inquires
Comfort with a committed schedule with set lunches and breaks
Appreciation for goals and performance metrics

Exciting candidates have…

High School Diploma or GED (required)
Bilingual in English and Spanish (required)
Ability to type 35+ WPM
No attendance or punctuality concerns
Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
Sales-oriented with a focus on customer service satisfaction
“How can I help you?” attitude

Remote Work Requirements:

We provide a laptop, software, and all necessary equipment
Home Internet requirements:
- Internet speed that meets our minimum standard:
  - 10 Mbps upload / 20 Mbps download / 99% latency
  - Google: ‘free speed test’ if you are unsure
- Ability to hardwire internet, plug directly into router
Environment:
- Dedicated home office space, free of personal disruptions
- Two power connections

You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

Compensation:

$18 / hour + $65 / month internet stipend

Compensation Range

Currency

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

CLEAResult Consulting, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLEAResult Consulting, Inc. and has not been reviewed or approved by CLEAResult Consulting, Inc..

Healthcare Strength — Health, dental, and vision coverage with FSA/HSA are core offerings, with employer-verified listings and day-one availability highlighted. Feedback suggests the coverage is solid and a relative bright spot versus base pay.
Retirement Support — A 401(k) plan with company match is consistently highlighted and confirmed as active, adding meaningful long-term value. Feedback suggests this benefit partially offsets concerns about salary levels.
Flexible Benefits — Remote/hybrid options, flexible scheduling, and WFH are included among benefits, improving day-to-day flexibility in many roles. Feedback suggests this flexibility is an appealing complement to the standard package.