The Role
As a Customer Experience Representative, you will assist customers with billing, programming, and technical troubleshooting queries, promoting DISH TV products and services.
Summary Generated by Built In
Summary
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
Job Duties and Responsibilities
Customer Experience Representative:
$15.00 + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!
What You'll Be Doing:
What's in it for You:
Skills, Experience and Requirements
EchoStar will provide all initial equipment required to perform the role aside from home internet!
A EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of EchoStar.
Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. EchoStar recommends that you maintain a backup/spare of each item to avoid downtime.
Required Accessories:
Home Internet and d edicated home office workspace with:
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law.
Salary Ranges
Compensation: $15.00/Hour
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
Job Duties and Responsibilities
Customer Experience Representative:
$15.00 + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!
What You'll Be Doing:
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
What's in it for You:
- Career Growth: Opportunity to promote two levels within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
- This is a Full Time, Work-From-Home position with Company-provided equipment.
Skills, Experience and Requirements
- High school diploma or GED
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Fluent in English and Spanish
- Pre-employment screen
- A bility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
- Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire
EchoStar will provide all initial equipment required to perform the role aside from home internet!
A EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of EchoStar.
Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. EchoStar recommends that you maintain a backup/spare of each item to avoid downtime.
Required Accessories:
- USB Headset
- USB Keyboard
- USB Mouse
- USB Webcam
- Ethernet cable
Home Internet and d edicated home office workspace with:
- Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law.
Salary Ranges
Compensation: $15.00/Hour
Skills Required
- High school diploma or GED
- Six months of related customer service and troubleshooting experience
- Fluent in English and Spanish
- Smartphone or device with active data network connection
- Ability to engage on calls with minimal distractions
- Must reside in specific eligible states
What the Team is Saying
Lynea
NE Regional Program Operations
James
Senior Manager, RF/OEM Engineering
Ashante
Instructional Designer
Ali
Experience Manager, DISH Grand Central
Whitney
Recruiting Operations Manager
William
Senior IT Manager
Seth
SVP, Sling Product and Operations
Mac
VP, Head of Network Engineering
EchoStar Compensation & Benefits Highlights
-
Retirement Support — A 401(k) with company match and discretionary profit sharing stand out as stronger elements of the package. These features bolster long-term savings alongside standard coverage.
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Equity Value & Accessibility — An Employee Stock Purchase Program at a discount expands opportunities for employee ownership. This complements retirement features and can add upside for those who value equity participation.
-
Wellbeing & Lifestyle Benefits — Access to counseling, legal/financial assistance, HSAs/FSAs, pet insurance, and TV/mobile service discounts broadens the lifestyle and wellbeing offering. Such add-ons provide everyday support beyond core medical and retirement benefits.
EchoStar Insights
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The Company
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
Typical time on-site:
None
Corporate Headquarters - Meridian
DISH Network Technologies
Downtown Denver Office - DGC
EchoStar & Hughes
Hyderabad Office
Wireless Headquarters - Riverfront
DISH Network Technologies India Pvt. Ltd
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