Remote Bilingual Customer Experience Specialist

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity: Bilingual Customer Experience Specialist at Nielsen supporting our Mexico operation. Eligible candidates must reside within 2 hours of Mexico City.

As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process. 

Job Responsibilities & Home Office Requirements

• Managing relationships with Nielsen families participating in media measurement panels. 
• Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.
• Strong communication and persuasion skills are crucial. 
• Collect device information, troubleshoot remotely, and ensure accurate data collection. 
• Meet performance goals related to sample quality and customer satisfaction.
• Home
• Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City

What You'll Need:

• Fluency in both English and Spanish (written and verbal) is essential.
• Excellent negotiation and customer service skills are required.
• Sales experience is a plus.
• Strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
• Superior organizational and time management abilities. High school diploma or equivalent work experience.

What is required to work from home?

• A quiet, dedicated home workspace
• High-speed internet connection
• Flexibility to work evenings and weekends
• Ability to attend in-person orientation in Mexico City for Day 1

What you can expect:

• Excellent Benefits
• Flexible Schedules: We offer a variety of shift options to accommodate diverse needs. Exact shift details will be discussed during the interview process. All candidates must be willing to work one weekend day per week.

What’s in it for me

• Fully remote position (after orientation in Mexico City)
• Comprehensive training program
• Opportunity to work with cutting-edge technology

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.