Remote Alternative Medications Program Assistant

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

• Answer phone calls regarding scheduling issues and/or reschedules for Alternative Medications patients.

• Participate with Case Management for patients on Alternative Medications.

• Determines eligibility by comparing patient information to requirements.

• Provides patient care by explaining procedures and answering any questions that may arise.

• Maintains and improves quality results by adhering to standards and guidelines.

• Continuing education on medications offered.

• Assisting with ordering medications via Specialty Pharmacies, setting up deliveries, and ensuring deliveries arrive at offices within specified time frame.

• Other duties as assigned. ​

Expected hours for this role are 40 hours per week. Position is fully remote.

Monday - Friday 8:00 AM - 4:00 PM EST

• Bachelors Degree preferred
  • Experience working in substance abuse preferred

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health Day

• Calm subscription for all employees

• Have a daily impact on many lives.

• Excellent training if you are new to this field.

• Opportunity to save lives every day!