MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job DescriptionAt MSX you’ll be shaping how dealerships deliver exceptional customer experiences. You’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact.
If you’re energized by technology, enjoy helping others succeed, and want a career where every day is different, this role is for you.
Make a Difference
As a Implementation Specialist at MSX, you will be on the frontlines helping dealerships adopt and maximize technology, driving better customer satisfaction and operational efficiency across your region.
This role is perfect for someone who loves building relationships, enjoys problem solving, and takes pride in helping teams succeed with new technology.
What You’ll Do
- Be the expert: Guide dealerships through installation, training, and adoption of the FSR+ tool.
- Coach and mentor: Empower dealership staff to confidently use FSR+ and get the most out of it.
- Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
- Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
- Leverage technology: Use Remote Experience tools and data-driven insights to drive utilization and success.
- Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.
- Degree in AI / Data Science, Engineering, Business Management, or a related field.
- Demonstrable experience applying AI/ML and digitalization solutions to real-world business problems, ideally within operational, automotive, or mobility industry contexts.
- Strong understanding of business processes in the automotive and mobility sectors, with the ability to translate customer and OEM needs into technical solutions.
- Experience engaging directly with customers and business stakeholders, with the ability to capture requirements and communicate complex technical concepts in business terms.
- Strong communication, problem-solving, and stakeholder management skills.
- Proven ability to deliver projects and translate technical insights into business value.
- Self-starter with the ability to work independently and as part of a dynamic, cross-functional team.
- Proficiency in Python and AI/ML frameworks (e.g., TensorFlow, PyTorch) is a plus.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Top Skills
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
