Works mainly outside/in-person at a Goodwill donation center accepting and processing donations.
DUTIES AND RESPONSIBILITIES:
Opens and secures trailer or container each workday. Uses cellular phone applications to relay trailer and container percentages, donor counts and pertinent site status information, open / close trailers using Bluetooth locking, and payroll for time reporting. Greets donors, accepts donated merchandise according to “acceptable donations list,” and assists donor in unloading donations. Coordinates decisions on 80/20 donation acceptance rules with Remote ADC II or higher. Projects a good company image and treats customer in a courteous and respectful manner. Assures all trailers are organized and sorted properly at all times Addresses any donor concerns constructively and politely; refers complaints or unhappy customers to supervisor (Remote ADC Supervisor, Remote ADC Leads, or Transportation Supervisor). Issues receipts to the donors. Processes donations safely and in accordance to established sorting procedures. Maintains interior and exterior areas of trailer in a neat and presentable condition ensuring donor drive paths are clear of donations and debris and any trash or larger donations are stored properly. Ensures that sites are maintained and are within OSHA compliance. Identifies and reports all trailers defects detected to Remote ADC Lead or Remote ADC Supervisor. Maintains constant communication with Remote ADC II or higher when working in team setting or if working alone, to the Remote ADC Lead/Supervisor reporting trailer percentage, current donor count and if any bulk item clean up and chemical cleanup is needed. Works overtime as required.
MINIMUM JOB REQUIREMENTS:
No experience necessary; will train on the job. Ability to communicate and understand English well enough to receive work and safety instructions and answer questions; as well as communicate with management, co-workers, program participants, and the general public. Provides a positive image of Goodwill mission, values and branding. Ability to work independently with minimum supervision. Ability to lift merchandise weighing up to 50 pounds. Reliable form of transportation to move from site to site as required. Ability to work proficiently with cellular applications. Ability to work rotating schedules including weekends and staggered shifts. Consecutive days off may not be available due to business demands. Ability to work overtime as required.
Skills Required
- Ability to communicate and understand English well enough to receive work and safety instructions and answer questions
- Ability to work independently with minimum supervision
- Ability to lift merchandise weighing up to 50 pounds
- Reliable form of transportation to move from site to site as required
- Ability to work proficiently with cellular applications
- Ability to work rotating schedules including weekends and staggered shifts
- Ability to work overtime as required
- Ability to open and secure trailers/containers each workday, including using Bluetooth locking
- Greet donors, issue receipts, and accept/process donated merchandise following donation guidelines
- Maintain site and trailer cleanliness, ensure OSHA compliance, and report defects or safety issues
What We Do
Our Mission: We help people achieve their goals through a journey of personal support, work experience, and career development. Our Vision: We envision a caring and connected community where everyone has access to meaningful career opportunities. We believe the power of work changes lives. We are Orange County’s leading nonprofit provider of education, training, and career services for people with disabilities as well as those with other barriers to independence. We enhance the dignity and quality of life of individuals, families, and communities by eliminating barriers to opportunity and helping them reach their fullest potential through powerful programs and services. Through the revenue generated from donated goods sold in our stores throughout Orange County including shopgoodwill.com, we strengthen our capacity to achieve our mission through this unique social enterprise. In addition to retail operations, diverse revenue streams also include document destruction services, e-waste collections, packaging and assembly services and workforce development.
