Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As a Remote Access Lead Infrastructure Engineer at JPMorganChase within the Corporate Sector- Employee Platforms, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. You own the design and build of the infrastructure that delivers secure remote access to virtual desktops and applications for a global workforce. That estate covers application delivery controllers, access gateways, session brokers, and the certificate, network, and authentication services that support them across a multi-region global data center footprint. This is a hands-on engineering role with design authority where you will set the reference architecture and configuration standards, engineer capacity and regional failover, harden the externally reachable access path, and automate build and validation so the estate stays consistent as it scales in an environment that is tightly controlled. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.
Job Responsibilities
- Own the engineering design, build, and lifecycle of global remote access infrastructure, including application delivery controllers, access gateways, virtual desktop brokers and pods, and the supporting network and certificate services
- Define reference architecture and configuration standards across regions, retire one-off builds and legacy exceptions, and hold a multi-tenant estate to a consistent baseline
- Engineer capacity, resiliency, and failover, including regional redundancy, recovery design, traffic distribution, and load testing against peak and contingency concurrency
- Harden the access path end to end, covering TLS configuration, federation and multi-factor integration, device posture enforcement, firmware and vulnerability remediation, and integrity monitoring of externally reachable services
- Automate build, configuration, and post-change validation, and lead cross-domain engineering with network, identity, security, and data center operations partners
- Use enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements
- Apply reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Demonstrated experience engineering enterprise remote access, application delivery, or virtual desktop infrastructure at global scale in a regulated environment
- Deep hands-on expertise with application delivery controllers and access gateways, such as Citrix NetScaler and Omnissa UAG (Horizon), covering multi-tenant instance provisioning, load balancing, virtual server configuration, SSL and TLS profiles, certificate lifecycle, authentication policy, and session settings
- Strong engineering experience with enterprise virtual desktop platforms, such as Citrix and Omnissa Horizon, covering broker and connection server design, pod and image architecture, and protocol-level session delivery
- Working command of enterprise networking and identity integration, including DNS, routing and firewall policy, TLS, SAML federation, multi-factor authentication, and directory services
- Demonstrated capacity planning, load testing, and resiliency engineering for a high-concurrency platform, with automation built in PowerShell, Python, Terraform, or equivalent.
- Experience in Cloudflare or Akamai
- Deep knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations
- Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
Preferred qualifications, capabilities, and skills
- Experience with zero-trust network access or cloud-delivered access services, including identity-aware proxy and outbound connector models
- Track record of reducing internet-facing attack surface for externally reachable enterprise services without degrading user experience
- Familiarity with thin client platforms and a diverse endpoint population across managed and unmanaged devices
- Hands-on experience with appliance hardware refresh and firmware lifecycle in co-located data centers
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in infrastructure engineering concepts and 5+ years of applied experience
- Enterprise remote access, application delivery, or virtual desktop infrastructure engineering experience at global scale in a regulated environment
- Hands-on expertise with application delivery controllers and access gateways, including Citrix NetScaler and Omnissa UAG
- Enterprise virtual desktop platform experience with Citrix and/or Omnissa Horizon, including broker, connection server, pod, image, and protocol-level design
- Enterprise networking and identity integration knowledge, including DNS, routing, firewall policy, TLS, SAML, MFA, and directory services
- Capacity planning, load testing, resiliency engineering, and automation using PowerShell, Python, Terraform, or equivalent
- Experience with Cloudflare or Akamai
- Deep knowledge of infrastructure engineering areas such as hardware, networking, databases, storage, deployment, integration, automation, scaling, resilience, or performance assessment
- Experience using enterprise-authorized AI capabilities in infrastructure engineering workflows with strong validation and data-sensitivity awareness
- Ability to validate AI-assisted recommendations before implementation and align outcomes with resiliency, security, and auditability expectations
- Deep knowledge of cloud infrastructure and multiple cloud technologies, including operation across and migration between public and private clouds
- Experience with zero-trust network access or cloud-delivered access services, including identity-aware proxies and outbound connector models
- Experience reducing internet-facing attack surfaces for externally reachable enterprise services without degrading user experience
- Familiarity with thin-client platforms and diverse managed and unmanaged endpoint populations
- Hands-on experience with appliance hardware refreshes and firmware lifecycle management in co-located data centers
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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