Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Business Title: US Service Operations Manager
Location: Hybrid to Belfast office
Position Summary: The Remittance Tracking Manager will lead a team of analysts/Sr. analysts performing revenue cycle work. You will be responsible for leading a dynamic team, ensuring the timely and accurate execution of work for the remittance tracking service line which includes claims, remittance records and managing portal credentials/tasks. You will need to drive team engagement while developing people and managing queues of work to drive positive revenue outcomes for clients. You will partner with peers within the US Service Operations team and across the TES and Customer Care organizations to support geo-strategy initiatives, support business objectives and achieve key goals. This work also includes working with various stakeholders, identifying trends, data analysis and process improvement/workflow enhancements to support the creation of a thriving ecosystem that delivers accessible, high-quality and sustainable healthcare for all.
Essential Functions (Duties and Responsibilities): Ensure the timely and accurate execution of work within your own team and support other teams in achieving their goals. Improve business outcomes through effective communication, prioritization of work and innovative problem solving. Collaborate cross functionally to surface and address obstacles that prevent optimal outcomes. Hire, coach, support and lead team to enable personal and professional development while driving strong engagement results. Provide candid feedback to surface opportunities and strengthen skills among direct reports and peers. Actively participate in and demonstrate ownership of initiatives that drive team, department and organizational success.
Education & Experience Required:
- Bachelor’s Degree and/or 3-5 years professional experience
- Demonstrated ability to drive results in a fast paced, dynamic environment
- Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
- Knowledge of athenaNet and other athena used products
Knowledge & Skills:
- Ability to manage numerous detail-oriented and time-sensitive tasks and ensure the accurate completion of the same
- Demonstrated ability to influence others to achieve desired results
- Effective oral and written communication and interpersonal relationship skills
- Independent planning and organizational abilities
- Time management skills and ability to prioritize work based on criticality
- Critical thinking and innovative problem-solving skills
- Works independently as well as part of an extended, cross-functional team
- Experience working with cross-functional groups and teams to achieve common goals
- Flexibility and adaptability in approach to challenges to achieve desired outcomes
- Displays initiative, tenacity and flexibility in a fast-paced team environment
- Attention to detail
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
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What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
