Remittance Processing Specialist (Mailroom Lead)

Essential Functions

• Perform customer service research required to resolve issues timely manner

• Act as primary liaison and point of escalation between internal clients, Systems Support, Information Technology, and management

• Create and update processing procedure documents to ensure they are kept up to date and accurate

• Review transactions and related documents and verify work processes to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures

• Balance and reconcile deposits to department reports

• Deposit checks based on Image Cash Letter (ICL) totals that balance for file sent to transit

• Perform inventory control and supply ordering

• Lead workflow and ensure that department procedures and quality goals are met

• Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations

• Perform other duties as assigned

Work Schedule

• Full-time; Monday - Friday 7:00 AM – 3:30 PM

Knowledge, Skills & Abilities Required

• Ability to trouble shoot and escalate system issues to manager as needed

• Ability to serve as a mentor and train team members

• Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills  

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook

• Ability to be flexible and work overtime hours when needed

• Manual dexterity and eye-hand coordination

• Ability to lift and move mail trays weighing up to 15 pounds

• Repetitive hand movement

• Ability to stand for up to 8 hours may be required

Education & Experience

• Associate’s degree in Business Administration or related field, or equivalent combination of education and experience required

• 3+ years of payment processing or related experience in production environment experience required

• Experience coaching and mentoring team members preferred

For this position, Commerce Bank is required to certify that you are not excluded from working with federally funded healthcare programs.  If you express interest in and are considered for this position, you’ll be asked to authorize our review of the Office of the Inspector General’s List of Excluded Individuals/Entities, and any other similar state or federal exclusions list.

**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Remittance Processing Specialist – Wholesale Lockbox job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.50 per hour.