Remediation and Correction Testing Manager

Job Description
If you have a passion for testing, data analytics, and controls, and have strong leadership skills, then you've come to the right place. As a Testing Manager in the Remediation's & Corrections team, you'll be supporting quality and testing programs for multiple Lines of Business such as Consumer and Business Banking. This will take your career to the next level opening valuable opportunities for growth here at JP Morgan Chase where you will refine your communication and attention to detail skills and strengthen your abilities in collaboration and leadership.
As a Remediation and Correction Testing Manager within the Correction and Remediation team, you'll be part of a team where the primary role is to ensure all corrections cases are recovered and closed in a timely manner along with identifying process improvements to make testing more efficient and audit ready. Corrections are typically of an unstructured nature, and can present complex, multilayered, and data intensive business problems and requires being quality assurance oriented, strong process adherence discipline, skill at working multiple initiatives simultaneously and work collaboratively across teams. In addition to helping the team solve complex business problems, this leader will need to partner with the Lines of Business Correction teams (Project Managers, Business Analysts, and Developers) to identify and implement opportunities to drive process efficiencies and effectiveness.
Job responsibilities

• Resolve any issues concerning with the data and testing for a given correction case
• Create or use existing reports to identify the bottlenecks for a successful resource allocation; Track and review findings/defects and observations with Remediation and Correction management team
• Review and understand all cases in the queue and provide accurate status consistently so that cases can be prioritized & reprioritized
• Coach, develop, and support employees actively.
• Build strong working relationships with Project Managers, Business Analysts and Developer teams and management
• Adhere to policy, procedure, and Controls requirements by the team and also case correction quality standards, process Service Level Agreements
• Interface with various levels of management to report progress against plans, goals, and forecasts

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science or similar technologies
• 8+ years' of experience in a leadership role supporting Quality Assurance/Testing or Business Analysts
• Product experience of any of the Lines of Businesses listed above
• Basic SQL/SAS & Unix knowledge
• Working experience and/or expertise with Consumer & Community Banking data environments

Preferred qualifications, capabilities, and skills

• Strong leadership and interpersonal skills, with the ability to influence Project Managers, Business Analysts, and developers/managers to achieve results
• Exceptional critical thinking, process review and improvements, analytical and communication skills
• Strong background in metrics-based monitoring and reporting
• Ability to directly address conflicts and escalate issues where appropriate

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.