Remediation Analyst

The Remediation Analyst will be responsible for the takedown of cyber threats that our customers face as well as investigating the most efficient way to eliminate the threat besides working with vendors.
About the Team
The Remediation Team is on the front lines of protecting our customers and their end users from malicious content on the Internet-phishing pages, malware, impersonation sites, and more. Using a combination of SaaS platforms, automation, and strategic vendor relationships, we respond quickly and effectively to threats that impact brand safety, customer trust, and business continuity.
We work in a fast-paced, high-impact environment where speed, accuracy, and customer care matter. Every takedown request is an opportunity to reduce harm and deliver meaningful security outcomes.
About the Role
We're looking for a Remediation Analyst to join our team and play a key role in protecting our customers from active cyber threats. In this role, you'll be responsible for executing threat takedowns, coordinating with vendors, and identifying the most effective ways to eliminate malicious content and infrastructure. Whether through automation, investigation, or direct outreach, your actions will immediately impact keeping our customers safe.
This is an excellent opportunity for someone looking to break into cybersecurity. You'll gain hands-on experience working with real-world threats, learn industry tools and workflows, and build a strong foundation in threat analysis, incident response, and customer communication. As part of a minor, focused team, you'll be exposed to multiple aspects of cybersecurity operations while making meaningful contributions from day one. The role also offers clear growth paths into areas such as threat intelligence, SOC operations, and other specialized functions within our Managed Services and Security Operations teams.
This position operates Tuesday through Saturday (U.S. time) to ensure continuous coverage and rapid response when threats arise.
In this role, you will:

• Monitor and respond to active remediation events using advanced tools and platforms
• Execute takedown requests and coordinate with vendors and partners to remove malicious content
• Provide clear, well-documented summaries of remediation actions for internal stakeholders and customers
• Troubleshoot technical issues internally and externally, escalating defects or coordination gaps as needed
• Investigate logs and alerts to assess the scope and impact of malicious activity
• Identify opportunities to improve internal workflows, automation, and vendor relationships
• Contribute to ongoing research and process improvements that enhance the effectiveness of our remediation services.

The skills you'll bring include:

• Excellent written and verbal communication skills, especially in documenting technical activity
• Foundational knowledge of cybersecurity concepts, including digital threats and basic incident response practices
• Analytical and problem-solving skills related to cyber threats or digital forensics
• A customer-first mindset with a passion for delivering high-quality service, even under pressure
• Familiarity with takedown and abuse reporting processes (e.g., phishing, malware, impersonation) is a plus
• Proficiency in Microsoft Excel and comfort working with structured data
• Highly organized with strong attention to detail and the ability to manage multiple tasks independently
• Self-motivated, collaborative, and comfortable working in a fast-moving, high-impact environment
• Availability to work Tuesday through Saturday (U.S. time) on a consistent schedule

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.