The Role
Manage and administer Salesforce and related systems (NICE InContact, web apps), handle configuration, testing, integrations, troubleshooting, reporting (Qlik, Power BI), user support and training, develop reports/dashboards, document processes, and coordinate with IT, vendors, and leadership for system enhancements.
Summary Generated by Built In
Position Summary:
The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as well as organic web-based programs. This includes configuration, end user testing, system optimization, system audit, reporting, troubleshooting, user support, integrations, user training, and outside-vendor set-up and training related to the systems.
This position is responsible for monitoring and maintaining daily operations and administration of systems and programs with an emphasis on Salesforce.com. This position works closely with the Vehicle Remarketing sales and leaderships teams as well as IT and outside vendors. Primary liaison between IT, vendor and other functional departments as it pertains to the systems interactions.
Major Responsibilities:
• Manage day-to-day activities, incidents, data accuracy, mapping, and data requests, system monitoring, troubleshooting and provide end-user support activities to assist Vehicle Remarketing and other related functions.
• Develop system strategies and implement enhancements while working with departments and third party vendors to meet business needs.
• Develop custom reports and dashboards using data visualization tools such as Qlik and Power BI.
• Assists with the implementation, testing, and documentation of all new processes and applications. Support workflow configurations and enhancements to support process changes.
• Ensure the proper planning, coordination, and implementation of new programs and enhancements.
• Develop custom reports and dashboards. Analyze data and interpret results to be presented to leadership.
• Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user group activities, knowledge exchange, and other related activities.
• Identify risks and opportunities for the implementation of any new functionality and integrations with other systems.
• Other projects and tasks as assigned by manager
Qualifications:
• 2 – 5 years of experience with Salesforce.com and other business systems such as CRM, telephony, account management
• Database management, including relational database and Excel proficiency highly preferred,
• Project Management Experience and/or certifications preferred
• Bachelor’s degree required
• Strong interpersonal skills and ability to work with cross-functional teams
• Strong problem solving skills including identification of root causes and plans for resolution.
• Strong time management, organizational and follow-up skills
• Strong written and oral communication skills, including the ability to present project information to customers and all levels of management
• Advanced level proficiency with MS Office, specifically including Access and Excel.
• Knowledge of queries (SQL a plus)
• Knowledge of programming languages a plus
• Experience in documenting business process. Developing process improvement initiatives
• Quality Experience Lean, Six Sigma, CAP
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- 2-5 years experience with Salesforce.com and other business systems (CRM, telephony, account management)
- Bachelor's degree
- Advanced proficiency with Microsoft Office, specifically Access and Excel
- Database management experience, including relational databases and Excel proficiency
- Experience developing custom reports and dashboards using Qlik or Power BI
- Knowledge of queries (SQL)
- Project management experience and/or certifications
- Strong interpersonal skills and ability to work with cross-functional teams
- Strong problem solving skills, root cause identification and resolution planning
- Strong time management, organizational and follow-up skills
- Strong written and oral communication skills and ability to present to all management levels
- Experience documenting business processes and developing process improvement initiatives
- Quality improvement experience (Lean, Six Sigma, CAP)
- Willingness to travel as necessary; work required schedule and location; complete application, background check, and drug screening
- Knowledge of programming languages
Penske Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penske Logistics and has not been reviewed or approved by Penske Logistics.
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Retirement Support — Retirement options include a 401(k) and, in some driver roles, a 100% company‑funded pension that provides strong long‑term value. These retirement features are described as rare and valuable within certain assignments.
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Leave & Time Off Breadth — Paid vacation, holidays, and sick leave are part of the standard package, with some roles offering PTO starting on day one. Time‑off provisions are consistently presented alongside core benefits.
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Healthcare Strength — Medical, dental, vision, and hearing coverage are complemented by telemedicine, mental‑health support, and disability options. FSAs/HSAs and wellness resources contribute to broad healthcare coverage.
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The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
