The Role
Provides administrative and customer support for remarketing operations, including processing refunds, managing DocuSign releases, updating Salesforce cases and records, preparing reports, coordinating with internal teams, customers, and vendors, and providing backup coverage. The role supports business leaders, improves workflow visibility and cycle times, and handles customer communications during staffing gaps or high-volume periods.
Summary Generated by Built In
Position Summary:
The role will manage a variety of responsibilities, including assigned tasks, communication between teams and departments, and supporting business leaders with reporting and metrics. They will assist with processing refunds, ensuring quick turnaround times, which will improve customer satisfaction. They will be responsible for viewing and updating various salesforce records including post sale cases, improving communication and visibility to the team. They will provide a direct impact on customer experience and improved cycle times throughout the sales process through not only their own work but by alleviating tasks from others throughout the department, allowing them to focus on customer experience and interactions. The administrators may also be responsible for customer calls, emails, and overall communication when associates are out of office or work volume.
Responsibilities:
• Fulfill administrative responsibilities, i.e. general releases via DocuSign, refund workflows, customer follow-ups, etc.
• Handle various assigned tasks established by leadership and based on business need.
• Assist with salesforce reporting to different groups, such as Premier Finance and Penske Fleet Management, allowing visibility and accountability for actionable items.
• Communicate between internal and external customers, contacts, and vendors.
• Act as a back-up when associates are out of office or work volumes requires cross training with other roles.
• View and update cases, including Service Coordinator/post-sale cases.
• Other projects/tasks as assigned.
Qualifications:
• At least 1 year of experience in an administrative or customer service role either in a Call Center environment or in a customer facing / retail environment is required.
• High school diploma or equivalent required.
• Excellent written and oral communication and interpersonal skills required.
• Strong multi-tasking and organizational skills required.
• Ability to work in a fast-paced environment and remain accurate required.
• Proficiency with computers including Microsoft and Windows based programs.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- At least 1 year of experience in an administrative or customer service role in a call center, customer-facing, or retail environment
- High school diploma or equivalent
- Excellent written and oral communication and interpersonal skills
- Strong multitasking and organizational skills
- Ability to work accurately in a fast-paced environment
- Proficiency with computers, Microsoft, and Windows-based programs
- Regular, predictable, full attendance
- Willingness to travel as necessary and work the required schedule at the specified location
- Completion of employment application, background investigation, and drug screening
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The Company
What We Do
Penske Truck Leasing is a leading global transportation services provider, offering truck leasing, rental, and logistics solutions with a fleet of over 400,000 vehicles. The company provides full-service truck leasing, contract maintenance, and comprehensive logistics solutions through its subsidiary, Penske Logistics. It is also shaping the future of mobility by investing in electric vehicles and advanced fleet safety systems.
