The Role
Manage day-to-day processing, preparation, and presentation of vehicles and assets for sale via remarketing channels. Enter and maintain asset data, coordinate with operations and transport, respond to customers, resolve paperwork and vehicle issues, support KPI and SLA targets, and participate in process improvements and reporting. Ensure compliance and escalate issues to the Remarketing Team Leader.
Summary Generated by Built In
- The Remarketing Executive is responsible for the day-to-day processing, preparation, and management of vehicles and other assets for sale through IAA's remarketing channels. Reporting to the Remarketing Team Leader, this role focuses on delivering operational efficiency, ensuring assets are presented to the highest standards, and supporting the team in meeting key performance targets.The role requires strong attention to detail, excellent organizational skills, and a proactive approach to resolving challenges. As part of the remarketing team, the Remarketing Executive will collaborate with operations, transport, and customer-facing teams to ensure seamless asset preparation and auction delivery.
- Process and prepare vehicles and assets for sale, ensuring they meet IAA’s quality standards and timelines.
- Accurately enter and update asset information in IAA’s internal systems.
- Monitor the status of allocated stock and follow up on any delays to ensure readiness for sale.
- Deliver customer service via phone and emails supporting timely call queue responses.
- Assist in resolving vehicle issues such as encumbrances, WOVR status, and outstanding paperwork.
- Support initiatives to drive buyer participation growth locally & internationally.
- Deliver performance outcomes against SLA’s and KPIs, such as registration cancellations & refund timely processing.
- Support the team in meeting KPIs, such as reducing days to sale and maximizing asset return.
- Collaborate with the operations and transport teams to coordinate vehicle movements, inspections, and auction readiness.
- Identify and escalate issues impacting asset processing to the Remarketing Team Leader.
- Participate in implementing operational improvements to enhance team efficiency.
- Provide accurate and timely support to sellers and buyers regarding asset status, auction processes, and post-sale actions.
- Assist in addressing customer queries and resolving auction-related issues, escalating where necessary.
- Ensure customer processes (e.g., Personal Effects Process) are followed within agreed SLAs.
- Maintain accurate records in IAA’s internal systems to reflect asset status and team activities.
- Support the preparation of performance data and reports as needed by the Remarketing Team Leader.
- Ensure compliance with internal processes and external regulatory requirements.
- Perform other duties as assigned.
- Previous experience in an administrative, operations, or customer service role (experience in remarketing, auctions, or automotive industries is a plus).
- Proficiency in data entry and experience working with operational systems or CRMs.
- Basic understanding of asset management or auction processes (preferred but not required).
- Strong organisational and time-management skills with a focus on attention to detail.
- Proactive problem-solving mindset and ability to prioritise tasks.
- Excellent communication and interpersonal skills for effective team and customer interactions.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- A collaborative team player who thrives in achieving shared goals.
- Willingness to learn new processes, tools, and systems.
- Flexibility and adaptability to support the scaling of operations in a startup environment.
- Professional work office environment.
- As IAA has locations and customers located around the Australia and New Zealand region, travel may be required to these locations to attend meetings and perform site visits.
Skills Required
- Previous experience in an administrative, operations, or customer service role
- Experience in remarketing, auctions, or automotive industries
- Proficiency in data entry and experience working with operational systems or CRMs
- Basic understanding of asset management or auction processes
- Strong organisational and time-management skills with attention to detail
- Proactive problem-solving mindset and ability to prioritise tasks
- Excellent communication and interpersonal skills for team and customer interactions
- Ability to work effectively in a fast-paced, deadline-driven environment
- Collaborative team player who thrives in achieving shared goals
- Willingness to learn new processes, tools, and systems
- Flexibility and adaptability to support scaling operations in a startup environment
- Willingness to travel to Australia and New Zealand for meetings and site visits
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
.png)
