Remarketing Coordinator

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For: 

The responsibility of the Remarketing Coordinator position is to develop and maintain strong customer service skills and support their respective team in every aspect of LaneLink’s business. The Remarketing Coordinator must provide excellent customer service to all clients, recovery vendors, auctions, and customers.

You Will: 

• Maintain excellent customer service, strong telephone support, and ability to answer or research the answers to internal and external customers

• Identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm the resolution

• Review, process, and audit various remarketing timelines deemed by the client (e.g., pick-up times, condition reporting times) and handle all additional client requests related to remarketing

• Monitor and process accounts in all internal system queues as directed.

• Act as liaison between client and auction

• Utilize knowledge of multiple computer systems, such as the internal operating system, Google products, third-party vendor systems, and integration partner systems

• Miscellaneous clerical duties to include filing, copying, and administrative support

• Maintain a high level of accuracy and productivity in all daily activities

Must Have’s: 

• High School Diploma or equivalent is required. 

• Bachelor’s degree preferred.

• Competent office skills are required.  Daily use of Google products (Docs, Sheets, Gmail, etc.). 

• Previous customer service, recovery, collections, or remarketing experience is preferred.

Nice to Have’s: 

• Excellent organizational and communication skills. Must be able to communicate verbally clearly and effectively and in writing. 

• Implement and ensure adherence to all company policies and procedures.

• Demonstrate a commitment to stated values and business ethics.

• Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid vacation, sick, and personal time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement 

Sound like a match? Apply Now - We can't wait to hear from you

Compensation Range of

Hourly: $18.00 - $20.00

(Depending on experience, skill set, qualifications, and other relevant factors.)