Relocation Manager

As a Relocation Manager, you will be the primary contact for our clients and their families throughout the relocation process, ensuring they receive exceptional service from start to finish. You will assist the Relocation Director in managing referrals, assessing client needs, and coordinating timely placements. Your role includes educating agents on RMC processes and training team members, all while maintaining strong relationships with cross-functional teams. As a Relocation Manager, you are dedicated to providing a seamless experience for our clients and are committed to excellence in every aspect of your work.

Please note: this role is 100% in-office in San Francisco (891 Beach St)

At Compass You Will: 

• Assist the Relocation Director with the management of incoming/outgoing referrals and tracking/reporting

• Act as the main point of contact for administering and delivery of Relocation and referral services to transferees/clients and their families

• Manage, accept, and monitor referrals throughout the file’s lifecycle

• Counsel and assess the individual client’s needs and coordinate the timely placement of incoming referral business

• Serve as a key liaison for the operational delivery of referrals

• Educate and instruct agents regarding all RMC forms and processes

• Instruct agents on the proper Corporate HomeSale processes and procedures

• Work in conjunction with the Relocation Director to train team members on relocation practices and procedures

• Assist with managing the Corporate Relocation Specialists and clerical support personnel

• Input data into a referral tracking system and assist with monitoring production and information

• Monitor referrals on a daily basis and provide client status updates regularly

• Act as a knowledgeable resource for information about area and home market trends

• Responsible for collecting and disbursing payment of referral fees

• Manage RMC inventory properties and develop strategies for quick sale

• Assists with the placement of Rental Assistance referrals as needed

• Invoice RMC for Rental Assistance

• Maintain good relations with cross-functional teams

• Help improve operational efficiencies whenever possible

• Cover for coworkers as needed

• Perform additional duties and responsibilities as requested or assigned

What We’re Looking For:

• 3+ years of experience working in a relocation department, real estate company, or relocation management company actively working with real estate agents

• Experience with eRelocation system

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Skilled communicator with great interpersonal skills, the ability to build and manage relationships

• Meticulous attention to detail, highly organized

• Great listening skills, connect well with others and is empathetic of the customer’s pain points

• Competent in the G suite and comfortable learning and working in customized software programs

• A California real estate license is a plus

Compensation: 

The base salary range for this position is $57,200 - $85,900; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.