Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.
Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.
Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.
You can find full press coverage at https://kore.com/press/
POSITION SUMMARY: As a Senior Release Manager, you are responsible for coordinating and managing the release of software or product updates. You work closely with development teams, product managers, quality assurance teams, and other key stakeholders to ensure successful and efficient software releases to the cloud. To be effective in this role, you as a Release Manager should possess the skills such as Attention to detail, Risk Management, Change Management among others. In this role you are expected to use Jira and hence an advance knowledge on Jira software is ideal for this role.
LOCATION: Hyderabad (Work from Office)
RESPONSIBILITIES:
● Plan, coordinate, and execute releases for a multi-tenant Platform as a Service (PaaS) product across cloud, VPC, and on-premises environments.
● Continuous improvement to streamline release management processes, policies, and standards and identify automation opportunities.
● Create and maintain release schedules for bi-weekly patch releases and quarterly major releases.
● Develop deployment instructions for upgrades across versions and collaborate with the DevOps team.
● Conduct risk assessments and mitigate potential disruptions during release cycles.
● Coordinate release readiness activities, including testing and validation.
● Manage release documentation, including release notes and deployment guides.
● Oversee smooth deployment of software updates across deployment models.
● Monitor release progress and address issues and dependencies.
● Communicate release status and potential impact to stakeholders.
● Conduct a retrospective soon after a release and draft action items to address improvement areas and track them to closure.
QUALIFICATIONS / SKILLS REQUIRED:
● 7+ Years of Relevant Experience in Change and Release Management and Jira.
● Proven experience as a Release Manager in a product company.
● Strong understanding of release management principles and best practices.
● Superior knowledge of Agile and DevOps methodologies.
● Proficiency in Jira Confluence is a must.
● Excellent project management and problem-solving skills.
● Effective communication and collaboration abilities.
● Attention to detail and commitment to quality.
● Flexibility and adaptability in a fast-paced environment.
● Jira Knowledge – Advanced skills
● Jira Confluence - Advanced skills
● Agile knowledge – Scrum and/ or Kanban. Having SAFe knowledge is an added advantage.
● Certification in one of the following is a must:
o Scrum/ Kanban/ SAFe
● A good understanding of ITIL v4 is a Must, while having a certification is an added advantage.
EDUCATION QUALIFICATION:
● Bachelor’s degree in Computer Science Engineering / Information Technology OR Master’s in computer applications
Top Skills
What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues.
Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees.
We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader.
It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy.
Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
