Release Management Analyst II- Bala Cynwyd, PA

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary

The Release Management Analyst will act as the main point of contact for all Release Management activities for the department and be responsible for the orchestration all releases (“Enterprise Releases,” patches, etc.), including written communication to impacted TMNAS companies and stakeholders. The Analyst will be running multiple meetings from release planning to readiness review meetings. Working across multiple technical, QA, and User Acceptance teams, the Analyst will ensure all development and testing efforts are complete and are compliant with the published Release Management processes. Also, adherence to Change Management processes, including completion of tasks, approvals, and representation during the designated Change Advisory Board meetings, is required. As part of management of all releases, the Analyst will work with Project Managers to orchestrate all necessary milestones for Release Management, QA, User Acceptance, and Change Management teams. Lastly, the Analyst will create and maintain Release-related metrics and communicate them to the varying management stakeholders.

The Analyst will also act as a secondary [Non-Production] Environment Analyst as needed. The candidate will assist in the coordination of environmental refreshes across Group Companies and coordinate with Project Managers including environmental allocations. The Analyst will handle all environment related communications, meetings, and reporting.

Job Responsibilities

• Own end-to-end orchestration of planned production releases (planning → readiness → deployment → verification), including creation of a yearly release calendar/cadence, stakeholder communications, and deployment tracking
• Facilitate core release ceremonies (planning/readiness/stand-ups) and publish the artifacts (agenda, decisions, action items, risk/issue log, and go/no-go outcomes) with clear owners and due dates
• Coordinate cross-team Enterprise Release readiness (App Dev/QA/UAT) by validating entry/exit criteria, tracking dependencies, and escalating blockers to protect the release date while maintaining adherence to release management standards
• Drive change record quality and completion: review change tickets as needed, ensure evidence/approvals/implementation & backout plans are complete, in CAB through closure (including post-implementation validation)
• Partner with Project Managers for major go-lives by creating implementation plans, by defining integrated milestones, and readiness checkpoints across Release/QA/UAT/Change, ensuring deliverables are produced on time and that process exceptions (if any) are documented and approved
• Maintain and improve release reporting (dashboards): define metrics (throughput, success rate, defects/incidents, change failure rate, cycle time), automate collection where feasible, and communicate trends and actions to leaders
• Own communications and coordination for non-standard releases (patch/hotfix): define timeline, stakeholders, required approvals, deployment plan, validation steps, and post-release summary
• Maintain the Known Defects (Risk Acceptance/Fail Forward) log for each release: document bugs approved to go to production, capture business/technical risk, required signoffs, workaround/monitoring plan, and target remediation date; report status through go-live and closure
• During deployment windows, provide structured “release command” coordination: real-time status updates, issue triage/escalation, cutover checkpoints, and final completion confirmation to impacted companies and stakeholders
• Provide scheduled off-hours/weekend release support for Sunday Enterprise Releases (approximately 5 Sundays/year), including execution coordination, communications, and post-release validation

Degree / Licenses and Professional Certifications

• Bachelor's degree (preferably in MIS, IT, or Business)
• Insurance knowledge/certifications a plus

Experience

• 5-7 years’ experience in release management required

Competencies

• Outstanding strategic insight to understand and consider relevant organizational / departmental impacts of decisions and departmental growth strategy
• Subject matter expertise-level working experience in problem solving and analytical skills
• Excellent verbal and written communication skills, with the ability to present to all levels of management
• Exceptional interpersonal relationship building skills: able to work with a variety of people and groups at multiple levels in a constructive and collaborative manner
• Strong time management skills to achieve objectives and meet deadlines
• Strong customer service orientation (responsive, consultative, collaborative, and accurate)

Knowledge

• Extensive understanding of Software Development Lifecycle (SDLC)
• Extensive understanding of Release Management and Project Management practices and procedures
• Experience and understanding of Dev-ops, Agile and SAFE a plus
• Hands on working experience with Azure DevOps (ADO) preferred
• Hands on working experience with Microsoft PowerBi preferred
• Knowledge of Onshore-Offshore resourcing and management model preferred

Abilities

• Ability to translate complex release status into clear, audience-appropriate communications (engineers through executives), including concise risk/impact statements and decision points
• Risk-based decision-making: evaluate readiness, weigh tradeoffs, and drive timely go/no-go recommendations with appropriate approvals and documented rationale
• Operational execution discipline under time pressure: coordinate cutovers, monitor progress, and maintain accurate run-of-show and checkpoints during deployment windows
• Ability to triage issues quickly: gather facts, assess impact/severity, coordinate SMEs, and escalate effectively to restore momentum and protect stability
• Ability to enforce process governance without slowing delivery: ensure release/change artifacts are complete (plans, evidence, approvals, backout), while coaching teams on “how” and “why"
• Data-driven mindset: build and maintain release metrics/dashboards, identify trends (defects, incidents, CFR, cycle time), and drive corrective actions through closure
• Strong dependency management: surface cross-team impacts early, negotiate sequencing, and maintain a single, trusted view of release readiness
• Ability to facilitate cross-functional groups: lead meetings to outcomes, manage conflict constructively, and secure commitments from engineering, QA, UAT, and operations partners

Salary range $67,000 to $87,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.