At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a diligent and detail-oriented ROI (Release of Information) Specialist to join our Iron Mountain ROI team. In this role, you will be responsible for interpreting and responding to requests for protected health information while ensuring 100% compliance with privacy regulations and Service Level Agreements.
You will join a dedicated Release of Information Team focused on providing professional, accurate service to healthcare providers and their patients.
What You’ll Do
In this role, you will:
- Process and fulfill complex requests for protected health information by locating records and reproducing them through scanning, faxing, or photocopying in strict accordance with legal requirements.
- Collaborate with healthcare staff, patients, and legal requestors to provide routine updates, resolve inquiries, and maintain proactive customer relationships both on-site at facilities and within Record Centers.
- Ensure total compliance with HIPAA (Health Insurance Portability and Accountability Act) and state regulations by verifying requestor types and validating authorizations to prevent any inadvertent disclosure of sensitive data.
What You’ll Bring
The ideal candidate will have:
- 1–3 years of experience in customer service, records management, or a healthcare environment.
- Strong knowledge of HIPAA guidelines and the ability to interpret regulatory standards regarding the release of protected health information.
- Proven ability in data entry and multitasking, with a high comfort level using various computer tracking applications and office technologies.
- High School Diploma or General Education Development (GED) required; an Associate’s Degree or Registered Health Information Technician (RHIT) certification is preferred.
What We Offer (Benefits)
- Location: Denver CO
- Monday to Friday
- Pay $17.59-$20.00 DOE
- Competitive compensation and benefits aligned with your experience.
- Note: After an offer is accepted, all selected applicants must successfully complete a background check and drug screening.
Ready to protect the information that matters most?
Apply Today to Join the Iron Mountain Team!
Reasonably expected salary range: $36,600.00 - $45,700.00Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Operations GroupSkills Required
- 1-3 years of experience in customer service, records management, or a healthcare environment
- Knowledge of HIPAA guidelines and regulatory standards for releasing protected health information
- Ability to perform data entry and multitask
- Comfort using computer tracking applications and office technologies
- High School Diploma or GED
- Associate's Degree
- Registered Health Information Technician (RHIT) certification
- Successful completion of a background check and drug screening
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
-
Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
-
Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
-
Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
Gallery
