Description
Our company is seeking a highly organized and detail-oriented ROI Representative to join our team. The ideal candidate for this position will be responsible for:
- Processing all types of medico/legal, first party, and third party ROI requests in accordance with federal and VA rules, regulations, and directives.
- Processing duplicate records from paper charts.
- Retrieving documents from electronic health records.
- Coordinating requests for information from Radiology and Pathology Lab.
- Providing customer service to VA Veterans and associates for all types of ROI requests and questions.
- Providing back-office ROI support services.
We are an equal opportunity employer and welcome all qualified candidates to apply. If you are a highly organized and detail-oriented individual with experience in medical records or health information management, we encourage you to apply for this exciting opportunity.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in medical records or health information management.
- Knowledge of federal and VA rules, regulations, and directives related to ROI.
- Proficient in Microsoft Office Suite.
- Excellent communication and customer service skills.
- Ability to work independently and in a team environment.
- Strong attention to detail and organizational skills.
Skills Required
- High school diploma or equivalent
- At least 2 years of experience in medical records or health information management
- Knowledge of federal and VA rules, regulations, and directives related to ROI
- Proficient in Microsoft Office Suite
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong attention to detail and organizational skills
What We Do
Innovation At Work, Inc. (IAW) is a Service-Disabled Veteran Owned Small Business (SDVOSB) that specializes in delivering Tier 1-3 helpdesk and call center services for federal agencies, including the Department of Veterans Affairs. They also provide IT services, data management, cloud solutions, and telephone answering services.
