Release Engineer

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Release Management: Handle the release process for all changes related to data pipelines, data platforms, and ML workflows. Collaborate with stakeholders, enshure adherance to defined processes, and coordinate deployment efforts across various time zones.

Cross-Geo Collaboration: Collaborate closely with teams across multiple geographical regions to coordinate the release of updates, ensuring consistent communication, and maintaining alignment on deployment strategies and schedules.

CI/CD Pipeline Implementation: Build and maintain CI/CD pipelines to automate the deployment of data platform components, ETL processes, and machine learning models. Implement version control and automated testing to ensure smooth and reliable releases.

Collaboration: Work with Data Engineers, ML Engineers, DevOps, and IT teams to align on deployment strategies. Ensure that updates are seamlessly integrated into the data platform without disrupting the production environment.

Deployment Automation: Develop and maintain tools and scripts to automate the release of data-related code, infrastructure, and configuration changes. Leverage Infrastructure as Code (IaC) practices using tools like Terraform and Ansible.

Incident and Risk Management: Collaborate with incident management teams to troubleshoot release failures, rollback deployments when necessary, and conduct root-cause analysis for incidents related to new releases.

Environment Management: Manage multiple environments (e.g., dev, test, staging, production), ensuring consistency across them. Implement tools to streamline environment creation and resource management.

Documentation and Runbooks: Create and maintain documentation, including release notes, deployment procedures, and troubleshooting guides, to ensure repeatability and clarity in the release process.

Monitoring and Post-Release Support: Monitor the health of deployed releases, and proactively identify performance or functionality issues in production environments. Provide Level 2 (L2) and Level 3 (L3) support in collaboration with the Data Operations team.

Qualifications:

Education: Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field.

Experience:

Proven experience in release management, DevOps, or software engineering roles.

Strong experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps or similar) and version control systems (Git).

Familiarity with cloud platforms like AWS or Azure and data platforms such as Snowflake.

Hands-on experience with scripting languages (Python, Shell) for automating deployment and release processes.

Skills:

Solid understanding of data engineering concepts, including data ingestion, ETL pipelines, and data storage systems.

Knowledge of containerization (Docker, Kubernetes) and Infrastructure as Code (Terraform, Ansible) tools.

Strong troubleshooting and problem-solving abilities in production environments.

Cross-Geo Coordination:

Demonstrated experience in collaborating with teams across multiple regions and time zones, ensuring smooth communication and coordination in a distributed environment.

Soft Skills:

Strong communication skills, with a track record of cross-functional collaboration.

Detail-oriented and able to manage complex release schedules in a fast-paced environment.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].