Relationship Support Specialist
Auckland
Full time, 6 month Fixed Term Contract
Mō te tūranga | About the Role
The Relationship Support Specialist is responsible for delivering high-quality client support to Institutional and Business Banking (IBB) customers whilst participating in the planning and delivery of client solutions across the full range of IBB products. This role serves as a key contact point for clients, helping across a broad range of banking services and supporting Relationship Managers in maintaining and growing client relationships. The specialist ensures that client interactions are handled efficiently, professionally, and in alignment with the Westpac’s service standards.
Nā tāu rourou | What will you bring?
Exceptional customer service skills across a variety of mediums.
Sound business acumen to ensure the appropriate level of understanding for mid-market complex customers.
Strong knowledge of banking legal procedures.
A collaborative mindset, working closely with Relationship Managers and other team members to deliver seamless client experiences.
Accuracy in handling customer interactions and ensuring all activities are properly recorded in bank systems.
Proactive in identifying client needs and supporting the development of tailored solutions.
5+ years general banking experience, preferably with business customers
Exposure to business lending principles and practices.
Comfortable using banking systems and digital tools to support customer interactions and service delivery.
Westpac Hei Wāhi Mahi | Working at Westpac
Immerse yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:
4 weeks standard holiday
Banking benefits and insurance discounts
Career growth – we promote internal capability; we have programmes that recognise star performers
2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
29 June 2026Skills Required
- Exceptional customer service skills across multiple channels
- Sound business acumen for mid-market complex customers
- Strong knowledge of banking legal procedures
- Collaborative mindset working with Relationship Managers and team members
- Accuracy in handling customer interactions and recording activities in bank systems
- Proactive identification of client needs and support for tailored solutions
- 5+ years general banking experience
- Experience with business customers
- Exposure to business lending principles and practices
- Comfortable using banking systems and digital tools
Westpac Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Westpac and has not been reviewed or approved by Westpac.
-
Leave & Time Off Breadth — Extensive paid and unpaid leave options span wellbeing leave, Culture/Lifestyle/Wellbeing days, purchased leave up to 12 weeks, career breaks, and various specialized leaves. This breadth supports work-life balance and accommodates a wide range of personal circumstances.
-
Parental & Family Support — Parental provisions include 16 weeks full pay (or 32 at half pay) for primary carers, four weeks for support carers, and continued superannuation during unpaid parental leave. Additional supports cover domestic and family violence leave, Family Pathways leave, and grandparental leave.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources include counselling and coaching services, workplace mental health training, free nutrition advice, and health insurance access with pre‑existing conditions covered if joined promptly. Financial and lifestyle perks include banking discounts for employees and families and the myDiscounts program.
Westpac Insights
What We Do
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services. We also have offices in key financial centres around the world including London, New York, Hong Kong and Singapore. Westpac Group's portfolio of financial services brands and businesses is focused on our vision, which is "To be one of the world’s great service companies, helping our customers, communities and people to prosper and grow.”
