The Role
The Relationship Officer drives deposit mobilization and income generation through sales, customer relationship management, and compliance with regulations.
Summary Generated by Built In
Our client is a financial institution providing savings, loans, digital banking, and investment solutions to individuals and businesses.
Job Summary
The role focuses on proactive sales, referral development, cross-selling, digital channel adoption and portfolio quality. The job holder drives deposit mobilisation and income generation through targeted campaigns, relationship management and market development while ensuring compliance with KYC, AML/CFT and internal policies.
Key Responsibilities
Deposit mobilisation and sales
- Achieve growth across KPIs: liability mobilisation, CASA and fixed deposits, new funded accounts, income generation, and e-banking product adoption.
- Actively seek new sales opportunities through cold calling, networking, referrals, merchant and payroll initiatives, and community outreach.
Account opening and onboarding
- Open and convert funded accounts; ensure KYC/AML documentation is complete and accurate before funding.
- Explain product features, fees and benefits; onboard customers to digital channels (mobile, USSD, internet banking) to increase transactional volumes.
Customer relationship management
- Build and maintain strong relationships with retail and small business customers; conduct periodic account reviews and needs assessments.
- Cross-sell and bundle products (standing orders, payroll solutions, e-wallets) to deepen wallet share.
Portfolio and risk management
- Maintain a healthy portfolio and deposit mix; monitor account activity and retention.
- Identify potential credit or lending opportunities and refer qualified prospects to the credit team; support documentation but do not own collections unless assigned.
Market intelligence and product development
- Monitor competition and gather marketplace information on pricing, products and promotions.
- Recommend changes to products, services or processes based on market feedback and performance results.
Requirements
- 3-5 years in retail banking, microfinance, or customer-facing sales role with demonstrable deposit mobilisation or business development results preferred.
- HND/BSc in Business, Finance, Social Science or related field.
- Microfinance certification or relevant banking training is an advantage.
- Strong sales, negotiation, and relationship management skills focused on deposit products.
- Proficiency with the bank’s core systems and Microsoft Office.
- Excellent verbal and written communication skills.
Skills Required
- 3-5 years in retail banking or customer-facing sales role
- HND/BSc in Business, Finance, Social Science or related field
- Microfinance certification or relevant banking training
- Strong sales, negotiation, and relationship management skills
- Proficiency with the bank's core systems and Microsoft Office
- Excellent verbal and written communication skills
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The Company
What We Do
Alan&Grant is a People Development Company creating innovative HR & Organisational Development Solutions for result-driven organizations, focusing on improving performance and aligning the workforce.
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