Role: Relationship officer
Role Purpose:
Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures.
Key Accountabilities of the role
- To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target.
- Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target.
- Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target.
- Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.
- Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services
- Participate and complete activities assigned by management.
- Full awareness on product policies, and procedures and ensure swift implementation.
- Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
- Full awareness on assigned products in term of knowledge/process and ensure full adherence.
- Deliver a timely prompt service to customers.
- Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality.
- Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing.
- Follow the approval process and escalate the delay to superiors if any.
- Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer.
- To ensure quality of applications submitted and rectify error/omission if any.
- Check the file activation and notify management in case of delay at Card centre end.
- Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow.
- Initiate cross-sell other banking products (on best efforts basis).
- Escalate customer complaints to management if any
Specialist Skills / Technical Knowledge Required for this role:
- Multi-products sales, payroll or employee banking experience.
- Good knowledge of retail banking service standards, sales skills and computer skills
- General awareness of competitors in local/regional market
- Driving License
Skills Required
- Multi-product sales experience
- Payroll or employee banking experience
- Knowledge of retail banking service standards
- Sales skills
- Computer skills
- General awareness of competitors in the local or regional market
- Driving license
What We Do
Abu Dhabi Islamic Bank, A Public Joint Stock Company, is a leading Islamic bank headquartered and listed in Abu Dhabi- UAE with a purpose of being a lifelong partner for customers, colleagues and community. Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 34 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalized customer experience with world-class digital banking services. ADIB is a full-fledged financial service provider that offers banking solutions for individuals, corporates and affluent customers. In addition, the wider ADIB Group provides brokerage, real estate and property management, payments and insurance services. ADIB has one of the largest distribution networks in the UAE with more than 60 branches. Internationally, the bank has a presence in six strategic markets - Egypt, , the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq.
