The Role
The Relationship Manager monitors mortgage loan portfolios, manages client relationships, resolves issues, and ensures compliance while utilizing AI tools for efficiency improvements.
Summary Generated by Built In
Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Relationship Manager to join our rapidly expanding team and contribute to our mission of empowering real estate investors across the nation.
At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.
Our Company's Core Values:
Your Impact:
In This Role You Will:
Requirements:
Additional Qualifications:
AI-Enabled Workplace
Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.
Benefits:
While At Dominion You Will Enjoy
At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.
Our Company's Core Values:
- Integrity
- Accountable & Dependable
- Team Centric
- System & Process Oriented
- Service Ethic
- Organized Efficiency - Risk Management & Compliance
Your Impact:
- Monitor and manage assigned mortgage loan portfolios to minimize risk and maximize performance.
- Assist in aligning the efforts of the entire servicing team.
- Act as the primary point of contact for internal and external stakeholders regarding assigned assets.
- Resolve issues impacting portfolio health and borrower relationships.
In This Role You Will:
- Understand all aspects of the real estate transaction, including loan structures, borrower/LLC arrangements, securitization documents, project management, and market dynamics.
- Proactively monitor loans, identify risks, escalate concerns, and implement remediation strategies.
- Serve as the primary liaison with clients, borrowers, investors, and internal departments.
- Handle direct communication with borrowers, including collections, inquiries, and issue resolution.
- Analyze tax returns, borrower financial statements, and property financials to inform asset strategies.
- Recommend and execute loss mitigation strategies as necessary.
- Support governance and compliance initiatives to align with company risk appetite and standards.
- Assist with the implementation and optimization of AI tools for departmental efficiency
- Summarize complex issues and deliver clear, actionable insights to management.
- Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience
- Utilize company-provided AI technologies, including Claude with unlimited token access, as a regular part of daily responsibilities to improve efficiency, automate administrative tasks, enhance communication, support decision-making, and continuously optimize business processes
- Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management.
Requirements:
- Bachelor’s Degree required.
- 5+ years of experience within Asset Management, Commercial Servicing, Commercial Underwriting, or a comparable field.
- Strong relationship-building skills.
- Excellent communication skills.
- A quick response time
- Strong Organizational skills
- Self-motivated and proactive approach to work.
- Advanced proficiency in Microsoft Excel.
Additional Qualifications:
- Analytical thinking with the ability to identify patterns, results, and solutions.
- Technically savvy and able to learn new systems quickly.
- Prior experience with AI tools is a plus
- Strong organizational, planning, and time management skills.
- Critical thinking and advanced problem-solving skills.
- Ability to interpret and apply written and oral regulations.
AI-Enabled Workplace
Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid time off
While At Dominion You Will Enjoy
- Company outings & social events
- Virtual events
- Professional development and AI training opportunities
- Access to leading AI tools, including Claude
- Companywide competitions and raffles
- Personal Financial Workshops
- Orioles Season Tickets
Skills Required
- Bachelor's Degree
- 5+ years of experience in Asset Management, Commercial Servicing, or comparable field
- Strong relationship-building skills
- Excellent communication skills
- Strong Organizational skills
- Advanced proficiency in Microsoft Excel
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The Company
What We Do
NMLS ID # 898795. Dominion Financial Services is a private lender serving professional single-family real estate investors. We offer fix & flip loans, 30-yr fixed rate rental loans, ground-up construction financing, and multifamily bridge loans. Dominion Financial Services was recognized by Inc. 5000 as one of the fastest-growing private company in America for 2022 and 2023.
