Relationship Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Relationship Manager at Fiserv do?

As a Relationship Manager, you will drive strategy and execution for the Franchise Program by leading cross-functional teams and managing high-stakes referral partner engagements. You will serve as a strategic liaison across departments—including Sales, Marketing, Legal, and Compliance—to streamline onboarding, resolve complex issues, and deliver innovative outreach that secures new wins and renewals. From delivering executive presentations to shaping digital evolution via self-enrollment systems, you will act as a consultative partner for both franchisors and franchisees to ensure their unique needs are met through tailored marketing toolkits, RFP excellence, and operational efficiency.

What you will do:

• Primary Relationship Lead: Serve as the central point of contact for clients and internal teams (Sales, Marketing, Management) to streamline communication and operational resources.

• Strategic Account Planning: Develop and execute comprehensive account plans focused on profitable deal constructs and innovative partnerships to drive incremental revenue.

• Pipeline & Revenue Growth: Identify and build a robust pipeline of opportunities aimed at increasing partnership profitability and overall contribution margins.

• Retention & Contract Mastery: Lead high-stakes contract renegotiations and renewals to secure long-term partnerships and deliver profitable outcomes.

• Strategic Relationship Building: Cultivate multi-level client relationships and leverage internal Fiserv networks to influence and implement growth initiatives.

• Sales Execution: Meet or exceed assigned sales quotas through proactive renewals and the cross-selling of products in collaboration with Subject Matter Experts (SMEs).

• Client Satisfaction & Advocacy: Drive "Likely to Recommend" scores and maintain retention through proactive issue resolution and deep strategic alignment.

• Operational Excellence: Manage daily maintenance for the client portfolio under limited direction, ensuring all corporate goals for profit and customer satisfaction are met.

What you will need to have:

• Bachelor’s degree or a combination of work, education, and military experience.

• Minimum of 6 years of experience within Relationship Management 

• Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.

• Experience working in the financial/technology industry.

What would be great to have:

• Knowledge of Fiserv systems is helpful, including Salesforce or a similar eCRM tool.

• Ability to influence others at multiple levels internally and externally (who do not have a direct reporting line to this VP) and work collaboratively across teams to lead others who do not formally report to this person to drive results.

• Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals, and generate results on time.

• Strong analytical and critical thinking skills with a focus on analyzing metrics to determine client strategy/approach.

• Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously with timely follow-up, both autonomously and as part of a team.

• Highly proficient in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.

• Fundamental knowledge of computer systems, including host-based systems, especially financial data processing systems, is highly desirable.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.