Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Job Summary:
The Relationship Manager is responsible for managing and growing strategic partner relationships within Maverick’s agent channel. This role drives agent-led revenue by improving partner engagement, expanding agent recruitment and activation, increasing agent productivity and product adoption, and ensuring partner programs operate efficiently and compliantly. The Relationship Manager I serves as the day-to-day point of contact for assigned partners, leads business reviews and joint growth planning, and coordinates cross-functional execution to remove blockers and improve the overall partner and agent experience.
- Own assigned strategic partner relationships end-to-end, serving as the primary point of contact and ensuring a consistent operating cadence and high partner satisfaction.
- Develop and maintain partner account plans (quarterly/annual) that define growth goals, priorities, initiatives, stakeholder maps, and risk mitigation strategies.
- Drive agent-channel growth by increasing agent activation, and productivity through targeted enablement, program optimization, and disciplined follow-through with partners.
- Manage an agent opportunity pipeline from partner-sourced requests: qualify, prioritize, and coordinate internal support to improve conversion and time-to-productivity.
- Partner with Business Development and internal teams to onboard and enable agents (handoff, training, tools/access, and readiness), improving early performance and retention.
- Increase revenue and profitability through product adoption and expansion motions (activation/utilization plays, feature enablement, packaging/offer recommendations) within assigned partner programs.
- Own performance management for assigned partner programs: track and interpret KPIs (agent count, activation, productivity, conversion, attrition, quality/compliance, product penetration, and profitability) and translate insights into actions.
- Lead Quarterly Business Reviews (QBRs) and ongoing reporting cadences with partners; align on results, forecasts, priorities, and joint action plans tied to growth targets.
- Serve as the internal advocate for partners and agents by coordinating with Underwriting, Risk, Operations, Sales, and Support to remove blockers, resolve escalations, and improve partner/agent experience.
- Ensure partner programs and agent activities align with Company policies, card brand rules, and risk/compliance expectations; identify trends and support corrective actions when needed.
- Support special initiatives as directed (e.g., new partner launches, agent incentive pilots, reporting enhancements, retention/reactivation campaigns, and process improvements).
- Participate in ongoing training and cross-functional learning to maintain current knowledge of products, partner programs, and policy updates.
- Work additional hours as business needs require to support partner launches, escalations, and critical growth deliverables.
- Other Duties as assigned.
- High School Diploma or equivalent required; associate or bachelor’s degree preferred.
- 5 years of experience in partner relationship management, channel/agent support, sales enablement, or payments/financial services in a client-facing role.
- Experience supporting payments regulated sales channel with exposure to underwriting, risk, compliance, or quality programs
- Experience in channel/partner programs, agent lifecycle management, or sales operations/enablement preferred
- Strong relationship management skills with the ability to influence partner outcomes without direct authority.
- Sales and growth mindset: ability to identify opportunities, create action plans, and drive execution against targets.
- Analytical ability to interpret performance metrics and trends; proficiency with Microsoft Excel and CRM/partner tracking tools.
- Excellent written and verbal communication skills, including the ability to lead QBRs and present recommendations to partners and internal stakeholders.
- Working knowledge of risk, underwriting, and compliance concepts within a regulated sales environment; understanding of card brand rules is a plus.
- Strong organization and time management skills; ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Demonstrated initiative, problem-solving, and conflict resolution skills; ability to navigate escalations and drive timely resolution.
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Candidates who can report in-office at our Calabasas, CA location will be given preference however this position will consider remote work for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, KY MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA
What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems. With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support. Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into. Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
