Relationship Manager
CWA- Remote
CWA Merchant Services by North. Credit card processing, POS systems, e-commerce, and more.Who we are:CWA Merchant Services by North is an independent sales organization sponsored by Merrick Bank, the 15th-largest acquiring bank in the U.S., as rated by the Nielsen Report in 2018. CWA offers expedited underwriting, competitive rates, and a suite of products tailored to each merchant's needs.
What you'll do:Build and nurture long-term relationships with clients by understanding their needs, preferences, and business objectives
Act as the main point of contact for clients and ensure their concerns are addressed promptly
Oversee the delivery of services and products to clients, ensuring they meet or exceed expectations
Coordinate with internal teams to resolve issues, manage client requests, and ensure timely and efficient service
Identify opportunities for upselling and cross-selling additional services or products
Develop and implement strategies to increase client engagement and drive revenue growth
Bachelors degree preferred, high school or equivalent required
Proven track record of managing client accounts and driving business growth in the payment industry
Experience in relationship management, account management, or a similar client-facing role
Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Education Assistance
Paid Maternity & Paternity Leave
Mental Health Support & Well-Being Program
Company-funded Lifestyle Spending Account
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North American Bancard and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
Top Skills
What We Do
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
To learn about current openings with North and our family of companies, visit us at north.com!
