Join us as a Relationship Manager
- Join a dynamic team and control the strategic and daily support for client services, business development and relationship building
- You’ll be building a variety of business cases for projects and use these to estimate project needs and requirements
- Hone your relationship management skills by managing and maintaining existing client relationships and make sure that excellent client services are being delivered
- We're offering this role at associate level
What you'll do
This role will involve executing customer contact strategy with every customer in your assigned portfolio and to deliver new business from the customer base. You’ll be developing your business plan for the portfolio and focusing on customer retention and acquisition.
You’ll also be:
- Managing customer relationships and aim to exceed their expectations
- Improving the quality of information held on our customer base by enhancing and maintaining the quality of customer service review documents
- Developing a strong working relationship with the relationship assistant team to make sure that our customers receive the best possible service and customer experience
- Collaborating with colleagues in other teams to make sure that existing customer relationships are strengthened and retained and opportunities for new business are identified
- Participating in the local community and at events to strengthen existing customer relationships and provide enhanced opportunities for new business
The skills you'll need
To join us in this role, you’ll need strong relationship management skills and experience in a customer driven environment. We’re looking for someone with experience of dealing with highly influential customers and can achieve customer service excellence.
You’ll also demonstrate:
- Experience of delivering objectives and recognising new business opportunities
- Knowledge of our credit processes and the ability to structure personal lending proposals
- The ability to work on your own initiative, be part of a team and encourage and motivate others
- Excellent written and verbal communication skills
Hours
45
Job Posting Closing Date:
09/04/2025
Similar Jobs
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
