Relationship Manager

Job Description:

Relationship Manager

Brighton / Salford Quays / London – hybrid with 1 day a week in the office

Permanent

Full time - 35 hours per week

£54,500

We try to consider all types of flexibility, including locations, hours and working patterns.

We make health happen:

Bupa Global runs a programme providing services to an established partner. The Relationship Manager reports to the Head of Healthcare Management (HCM) and has a dotted line to the partner for feedback and strategic direction. You will lead a small team to achieve role objectives.

How you’ll help us make health happen:

Responsibilities include overseeing the proposition, acting as the key contact for all relationship aspects, from daily operations to strategic planning. You’ll support the Head of HCM by developing, improving, and maintaining the proposition, ensuring the partner's customers benefit from Bupa Global's cost containment solutions.

The Relationship Manager provides insight into global approaches by building strong relationships within Bupa Global’s HCM team. They liaise with internal stakeholders across departments to ensure consultation and consideration of operational changes' impact on the programme.

The job holder works closely with the partner’s team, Bupa Global HCM teams, and Bupa operational functions to ensure alignment and deliver consistent, robust solutions. They also handle escalations and make decisions as needed.

Key Skills / Qualifications needed for this role:

• Advanced relationship management experience is essential
• Strong stakeholder and customer account management experience is essential
• Operational/project management experience is advantageous
• A clinical background is desirable
• Experience in international private medical insurance or negotiation
• Commercial knowledge of international health insurance
• Ability to deliver projects on time and within budget
• Proven track record of achieving high-quality targets
• Ability to work under pressure in a fast-paced environment
• Ability to manage the implementation of new systems
• Proficient in Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint)
• Familiarity with SharePoint would be advantageous

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

Time Type:

Full time

Job Area:

Care Home - Clinical Management

Locations:

Victory House, Brighton