Relationship Manager

Relationship Managers oversee multiple clients and have a dedicated portfolio.

Key responsibilities will include:

• Responsible for the client experience across all aspects of their relationship with Zodia. Develop good relationships with key contacts from the client’s organization.
• Act as the first point of contact with the client. Develop a good understand of the client’s primary business model to ensure the client receives a seamless and best-in-class experience.
• Conduct periodic service reviews and temperature checks with clients to anticipate their upcoming activities, priorities and needs.
• Inform and educate clients about new product features and releases. Work in sync with other internal functions to ensure minimal disruptions and transparency to clients.
• Identify potential new opportunities with clients and follow up on new revenue engagement.
• Attend to service issues impacting client, with a prompt response, and follow up internally to ensure issues are correctly prioritized and resolved.
• Gather clients’ requirements and feedback and collaborate with the product and Operations for end-to-end delivery of the required improvements.
• Develop an in-depth understanding of Zodia offering & products.
• Take on responsibility to truly understand client business models to help shape future product delivery.

·       Team player

·       Professional curiosity

·       Proactivity

·       Articulate and clear in both verbal and written communication

·       Fluent Business English

·       Adaptable and able to work under pressure

·       Problem-solving and conflict-management skill

• Private health care
• Travel Insurance
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)
• ESOP Plan
• Training & Development budget
• Work From Home - Flexible hours
• CPF Contribution
• 30 days annual leave plus bank holidays

Reporting to: 

Head of Relationship Management