Relationship Manager

Job Title: Relationship Manager 

Department: Scholarships & Programs 

Reports To: Senior Director, Program Management

FLSA Status: Exempt 

Band: C1 – L2

JOB DESCRIPTION 

The Relationship Manager is responsible for the administration of the AltFinance Fellowship Scholarship Program that is within the Scholarships and Programs Division, including interacting with donors, students, and institutional and interdepartmental staff to maintain and grow programs within the Manager’s portfolio. The Relationship Manager is also responsible for relationship building and maintenance with the desired result of program renewal, increases in funding opportunities and customer/donor engagement. Program administration may be based on the geographical location, gender, need, merit, and/or degree type for which the scholarship is awarded (i.e. Communications, Music, Science Technology Engineering and Math (STEM), Social Sciences, etc.). 

ABOUT UNCF 

UNCF is one of the nation’s largest and most effective supporters of higher education and serves as a leading advocate for college-bound students. Since its founding in 1944, UNCF has raised more than $6 billion to support students' access to higher education, provide scholarships and strengthen historically Black colleges and universities (HBCUs). Each year, UNCF awards more than 13,000 scholarships to more than 10,000 students totaling more than $64 million. The scholarships support students attending more than 600 US-based colleges and universities including 36 UNCF-member HBCUs. Through its efforts, UNCF has helped generations of students to get to and through college. We believe a college education plays a vital role in strengthening the pipeline of leaders and professionals who advance our society. Our logo features the UNCF torch of leadership in education and our widely recognized trademark is, ‟A mind is a terrible thing to waste.”® Learn more at UNCF.org or for continuous updates and news, follow UNCF on Instagram.

PRIMARY RESPONSIBILITIES AND DUTIES: 

Manage day-to-day AltFinance Fellowship Scholarship Program including the planning, coordination, awarding and administrating/processing related to the awarding of scholarship funds.

Write reports to donors and work with the AltFinance Fellowship Scholarship Program’s Development Officer on the funding of new and continuing scholarship and institutional initiatives.

Work with Area Development staff and donors to implement and successfully carry out effective programs.

Coordinate the administration of programs with the appropriate fundraising department.

Monitor the financial activity of assigned scholarship programs.

Establish and maintain positive relationships with UNCF’s 36-member institutions’ college and university and non-UNCF institutions’ Enrollment Management Administrators to ensure accuracy with student verifications. 

Collaborate with Area and National Development staff on the preparation and timely submission of detailed annual program report of scholarships awarded to students and work with UNCF Accounting to secure the annual financial report for submission to the Grantor.

Monitor and track the distribution of renewable scholarship program funds to ensure proper allocation so that appropriate amounts are distributed each year.

Work with Grantors and coordinate selection committee meeting.

Respond to client inquiries within a 24-48 hour period and maintain appropriate records in UNCF’s Salesforce CRM on each contact. 

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None. 

QUALIFICATIONS: 

EDUCATION AND EXPERIENCE

Bachelor's degree (B. A.) from a four-year college or university and 3-5 years of experience in program administration and/or management. Familiarity with higher education and the administrative and student campus culture at Historical Black Colleges/Universities (HBCUs) preferred. Understanding of the college admissions, financial aid and/or scholarship funding process also preferred.

OTHER SKILLS AND ABILITIES

Salesforce CRM experience desired.

Ability to write reports, business correspondence, and procedure manuals. 

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to exercise sound professional judgement.

Strong organizational and written and oral communication skills

Proficiency in Microsoft O365 Apps, Products, and Services including Excel and PowerPoint (Power desired).

ADDITIONAL INFORMATION

Benefits include:

Medical, Dental & Vision

Vacation, Sick & Personal Leave 

Life Insurance (Basic & Optional)

Flex Spending Accounts

403(b) Retirement Account

Holiday Savings Plan

Annual Success Sharing

Salary Range: $63,000.00 To $65,000.00 per year (Salary is commensurate with experience.) This is a hybrid role: 4 days on-site and 1-day remote per week, located in UNCF’s Washington DC Headquarters building.

Background checks required.

UNCF is EOE M/F/D/V