The Role
Manage day-to-day client care for a portfolio of business and wholesale partners, resolve queries, onboard clients, drive retention and cross-sell services, liaise between customers and internal teams, and support sales to meet retention and revenue goals.
Summary Generated by Built In
RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.
The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.
Duties and Responsibilities
- Build and maintain long-term relationships with an assigned portfolio of clients, serving as their primary point of contact for account-related matters
- Resolve client queries and escalations, coordinating with internal teams to close outstanding concerns within agreed timelines
- Identify and escalate cross-sell and upsell opportunities within the assigned portfolio for review
- Execute client retention plans within targets and guidelines set by their reporting line
- Coordinate with the Sales team to onboard new clients and transition them into ongoing account management
- Serve as the primary liaison between clients and internal teams, routing requests and issues to the appropriate department
- Support other departments in resolving client-related issues within their assigned portfolio
Qualifications
- Graduate of any 4 year course, or any equivalent practical experience
- 4+ years of experience in client relationship management, account management, or a similar client-facing role
- Experience operating within a defined account portfolio, without requirement for prior team leadership or account strategy ownership
- Demonstrated negotiation and presentation skills
- Proficiency with Google Suite, LinkedIn, and other relevant software used for client research and account management
Personal Characteristics
- Excellent listening, negotiation and presentation skills
- A highly positive attitude and perseverance
- Respond to high stress situations in a positive manner.
- Must be able to multi-task and organize effectively
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, able to think critically, reliability and maturity
- Fast learner and able to understand the company’s processes, culture, and products
Join the mission!
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
Skills Required
- Graduate of a 4-year course
- At least 4 years experience in a similar role
- Strong documentation skills and proficiency with Google Suite and LinkedIn
- Excellent command of written and verbal English
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The Company
What We Do
Our mission is to accelerate internet for the Philippines. RISE provides the best possible internet service experience to customers and works to continually improve our internet service characteristics, including speed, reliability, and overall quality. We focus on providing high-quality, competently supported internet services to enterprise, government, and educational clients. Upgrade to RISE.
