Summary
As the Taft-Hartley & Institutional Services Relationship Manager, you will work largely independently and serve as a point of contact within the Asset Management Client Services Team for Taft-Hartley & Institutional Services. Additionally, you will work in tandem with the appropriate Vice Presidents and be responsible for high-level client and consultant communication, coordination, and relationship building. You will report to the Managing Director of Asset Management Client Services.
Responsibilities
CLIENT AND CONSULTANT SERVICING
- Serve as a primary contact for Taft-Hartley & Institutional clients, consultants and the Taft-Hartley & Institutional Sales Team
- Develop comprehensive knowledge of all products sold and serviced through the Taft-Hartley & Institutional Sales Team
- Coordinate and prepare materials for client performance review meetings. This includes managing deadlines, requesting required materials, assembly, critical review and delivery to client or Consultant
- Manage the processing of new account documents including notification to all appropriate parties, distribution of documents, and following up on status with operations, client and Consultant.
- Initiate investment objective changes, cancellations, cash flows, and other client directives, ensuring all necessary criteria are gathered for the completion of the activity at every stage and across functional areas
- Ensure data and fulfillment requests are addressed timely and accurately
- Perform critical review and distribution of incoming correspondence (i.e., trading directives and actionable items)
- Research and provide resolution to problems or issues raised by clients and Consultants. Resolution may require escalation or verbal or written correspondence
- Compile special client and consultant reporting on a monthly, quarterly, or as needed basis
- Monitor registration and compliance requirements
CUSTOM CONTRACT COORDINATION:
- Coordinate and initiate the non-standard client contract review process with relevant internal and external contributors and stakeholders. Escalate items of concern as they arise
- Create and maintain legal responses and their implementation
- Monitor and manage various special notification requirements contained in client contracts
ADDITIONAL RESPONSIBILITIES
- Serve as a resource with regards to firm initiatives and projects as assigned
- Review and compile FAS 157 reports as requested
- Coordinate response and materials for client audit and 5500 reporting requests
Qualifications
- Bachelor’s degree with an emphasis in finance, business, economics or pre-law preferred
- Preferred 3 years financial services industry experience
- Series 6 and 63 or equivalent preferred or targeted within 180 days of employment
- Analytical, numbers-focused thinker
- Excellent written and verbal communication skills
- Ability to work in a fast-paced customer service environment with a high attention to detail
Perks
- Health, dental & vision insurance
- Employer HSA contribution
- Opt out credit
- 401k employer match
- Paid volunteer days
- Gym reimbursement
Compensation: $64-67k expected base salary
Skills Required
- Bachelor's degree with an emphasis in finance, business, economics or pre-law preferred
- 3 years financial services industry experience preferred
- Series 6 and 63 or equivalent preferred
What We Do
Manning & Napier provides a broad range of investment solutions through separately managed accounts, mutual funds, and collective investment trust funds, as well as a variety of consultative services that complement our investment process. Founded in 1970, we offer a wide variety of U.S. and non-U.S. equity, fixed income, ETF-based, and multi-asset class strategies. We serve a diversified client base of high-net-worth individuals and institutions, including 401(k) plans, pension plans, Taft-Hartley plans, endowments and foundations, as well as third party Advisors. For many of these partners, our relationship goes beyond investment management and includes customized solutions that address key issues and solve client-specific problems. We are headquartered in Fairport, NY.
