Who We Are
We are Waste Harmonics Keter, your partner in handling complex waste operations.
Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.
Who We're Looking For
The Relationship Manager is responsible for managing and growing a portfolio of strategic REIT customer accounts by developing trusted partnerships, delivering exceptional customer experiences, and identifying opportunities for long-term growth. This role serves as the primary point of contact for assigned REIT clients, ensuring operational excellence, contract fulfillment, and alignment between customer objectives and Waste Harmonics Keter's solutions.
The ideal candidate is a consultative relationship builder with strong REIT industry knowledge, business acumen, exceptional communication skills, and a passion for delivering measurable value to customers. REIT experience is required. This individual thrives in a collaborative environment and is motivated by driving customer success, retention, and revenue growth.
This is a fully remote position but candidate must reside in one of the following states:
AZ,CA,CO,CT,FL,GA,IL,IN,KS,KY,MD,MA,MI,MN,NV,NJ,NY,NC,OH,PA,SC,TN,TX,VA,WA,WI
What you will be doing
- Manage a portfolio of strategic REIT customer accounts, serving as the primary point of contact for all relationship management activities
- Build long-term partnerships with REIT customers by understanding their business objectives and delivering proactive, value-driven solutions
- Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management
- Identify opportunities to expand existing REIT customer relationships through additional services, sustainability initiatives, and strategic account planning
- Lead regular business reviews with executive-level REIT decision-makers to communicate performance metrics, operational updates, and continuous improvement opportunities
- Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes
- Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues
- Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved
- Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability
- Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems
- Stay informed of market trends, REIT industry developments, and sustainability initiatives to provide strategic guidance to customers
- Contribute to process improvement initiatives that enhance customer experience and operational effectiveness
- Mentor and support less experienced team members while fostering a collaborative and customer-focused culture
Experience Needed
- Bachelor's degree preferred; equivalent professional experience will be considered
- 5–7 years of experience in account management, relationship management, sales, or another customer-facing business role, with REIT industry experience required
- Demonstrated success managing strategic REIT customer portfolios and driving customer retention and revenue growth
- Strong experience building executive-level relationships with REIT decision-makers and influencing business outcomes
- Experience managing contract renewals, business reviews, and customer performance reporting
Knowledge you have
- Strong REIT industry knowledge
- Proficiency with Salesforce CRM and Microsoft Excel
- Strong analytical and financial acumen with the ability to interpret performance data and identify growth opportunities
Competencies for Success
- Consultative Relationship Building: Builds trusted, long-term partnerships by understanding customer business objectives and delivering proactive, value-driven solutions
- Executive Relationship Building: Builds executive-level relationships with REIT decision-makers and influences business outcomes
- Communication, Negotiation, and Presentation: Excellent communication, negotiation, and presentation skills
- Business and Financial Acumen: Interprets performance data, identifies growth opportunities, and supports contract renewals, pricing discussions, and account planning
- Retention and Account Management: Drives customer retention through exceptional service delivery, responsiveness, and consistent account management
- Cross-Functional Collaboration: Partners with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved
Behaviors
- Serves as the primary point of contact for assigned REIT clients
- Delivers proactive, value-driven solutions that create measurable value for customers
- Is motivated by driving customer success, retention, and revenue growth
- Stays organized and manages multiple priorities in a fast-paced environment
- Works independently while collaborating effectively across cross-functional teams
- Mentors and supports less experienced team members while fostering a collaborative and customer-focused culture
What We Bring to the Table:
- Competitive Compensation
- Annual Bonus Plan at Every Level
- Continuous Learning and Development Opportunities
- 401(k) Retirement Savings with Company Match; Immediate Vesting
- Medical & Dental Insurance
- Vision Insurance (Company Paid)
- Life Insurance (Company Paid)
- Short-term & Long-term Disability (Company Paid)
- Employee Assistance Program
- Flexible Spending Accounts/Health Savings Accounts
- Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
- 8 Paid Holidays
At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
Skills Required
- 5-7 years of experience in account management, relationship management, sales, or another customer-facing business role
- REIT industry experience
- Demonstrated success managing strategic REIT customer portfolios and driving customer retention and revenue growth
- Experience building executive-level relationships with REIT decision-makers
- Experience managing contract renewals, business reviews, and customer performance reporting
- Strong REIT industry knowledge
- Proficiency with Salesforce CRM and Microsoft Excel
- Strong analytical and financial acumen
- Bachelor's degree
What We Do
Waste Harmonics Keter is a national managed waste and recycling services provider for multi-location businesses across North America. It coordinates third-party haulers, equipment, pickups, billing, reporting, and recycling programs through a single accountable partner, using technology and data to simplify complex operations, control costs, improve service consistency, and support sustainability and landfill-diversion goals. Its services cover non-hazardous waste streams and recycling, with tailored programs for enterprise operators across diverse industries.
