Jobs at Waste Harmonics Keter

Manage and grow strategic REIT customer accounts as the primary relationship contact. Responsibilities include building executive partnerships, driving retention and expansion, leading business reviews, monitoring performance, resolving escalations, supporting renewals and pricing discussions, maintaining Salesforce records, and coordinating cross-functional teams. The role requires REIT industry expertise, strong financial and analytical acumen, consultative relationship-building skills, and the ability to influence customer outcomes.

Leads customer operations strategy, transformation, and execution across support, billing coordination, training, quality assurance, and service resolution. Builds operating models, analytics, KPIs, dashboards, QA programs, workflows, and leadership-development systems. Oversees 30–50 employees, partners with finance, sales, field operations, and fleet teams, and drives service excellence, retention, billing accuracy, issue resolution, and continuous improvement.

Analyze and reconcile commercial data from Salesforce, NetSuite, Gong, Power BI, and Microsoft Fabric. Build trusted datasets, dashboards, recurring reports, executive presentations, and business recommendations. Use SQL, Python, and automation to replace manual reporting, validate outputs, and explain KPI trends. Support business reviews, scorecards, annual planning, and cross-functional alignment on metrics.